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Customer Service - Planning/Scheduling/Processing

Company: CyberCoders
Location: Madison
Posted on: August 16, 2019

Job Description:

Customer Service - Planning/Scheduling/Processing
Were looking for a strong customer service oriented professional with a production/manufacturing scheduling background.
What You Will Be Doing
In this role, you will be responsible for planning and establishing production schedules so that production will run smoothly and efficiently in order to fulfill customer needs to ensure customer satisfaction.You will be responsible for working with internal teams to make sure time frames are met, materials are available, and with clients/customers to make sure they have what they are looking for and questions are answered.Please note, while we call this a Customer Support oriented role, this is not a high volume, rapid answering and calling customer service role. This is not a service center....this is a role working directly with customers to address their needs.-Ability to coordinate 20-40 key customers to include inventory management, order and scheduling control, customer request, etc. -Work with internal teams to include production, purchasing, and project management to strategically schedule orders, track progress, and ensure production schedules run smoothly-Collaborate with internal teams to include production, quality, engineering, etc. to ensure all appropriate documentation is obtained prior to scheduling jobs in production-Experience managing tactical, daily operations, while identifying strategic, longer term solutions to refine scheduling process and create efficiencies in customer service-Provides back up support to shipping & receiving and process control when necessaryThis role will include:- Order entry and Acknowledgement of customer orders.- Monitor inventory, track production progress and review factors affecting production schedules- Plan and establish production schedules- Resolve and communicate necessary changes to internal and external customers.- Collaboration with Engineering, Quality and Sales.- Communicate daily with Production Manager, Materials Manager and Cell Leads regarding job priorities and scheduling issues- Work with purchasing to ensure on time delivery of purchased items and subcontract operations.- Address customer inquiries in a timely, and always professional manner.
What You Need for this Position
REQUIRED QUALIFICATIONS:-High School Diploma and 3-5 years of experience in manufacturing environment preferred-Previous customer service experience, previous master scheduling experience preferred-Excellent communication and organizational skills-Experience using integrated manufacturing software-Proficient in the use of Microsoft Office-Strong ability to multi-task and manage small projects.-Familiarity with Gantt Charts and usage of timelines to execute projects-Strong ability to multi-task-Preferred experience with ISO 9001





If this sounds like your background, please get in touch immediately.
- Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Keywords: CyberCoders, Madison , Customer Service - Planning/Scheduling/Processing, Hospitality & Tourism , Madison, Wisconsin

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