Front Desk Supervisor FT
Company: The Marcus Corporation
Location: Milwaukee
Posted on: April 1, 2026
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Job Description:
Are you passionate about hospitality and eager to work for the
most recognized name in the industry? Do you aspire to grow your
career at a premier hotel in downtown Milwaukee? If so, the Hilton
Milwaukee is the perfect place for you! We are seeking a dedicated
individual to join our dynamic team and contribute to the
exceptional guest experience we’re known for. As the Front Desk
Supervisor , you will serve as a key leader ensuring smooth,
efficient front-of-house operations. Reporting to the Director of
Front Office, you will directly supervisor the daily functions of
the Front Desk, Bell Services, Door Staff, and Concierge, ensuring
alignment with brand standards while greeting guests, handling
guest requests, and enhancing guest satisfaction. There’s no better
time to join us as the Hilton Milwaukee is just completing a $40
million renovation. This extensive transformation elevated our
guest rooms, event spaces, and grand lobby to reflect a new era of
modern elegance. Connected to the newly expanded Baird Center, the
Hilton Milwaukee is not only the city’s largest hotel but also a
historic gem. Built in 1927 as the Schroeder Hotel, we offer 554
beautifully appointed guest rooms and over 34,000 square feet of
flexible meeting space. Our commitment to innovation, exceptional
service, and timeless style ensures our continued reputation as
Milwaukee’s premier meeting and convention destination. If you’re
passionate about hospitality and ready to make a lasting impact, we
invite you to become part of our team and shape the future of the
Hilton Milwaukee. What you will be doing? Supervise front desk
staff, reservations, and bell staff as needed. Ensure all daily
functions from checklist are completed. Greets guests and check
them in and out. Answer phones. Perform manual and computer posting
of transactions. Handle money, credit cards, and checks. Issue mail
and messages to guests. Resolve guest dissatisfaction. Take
reservations. Provide directions and answers guest questions. Enter
wake-up calls. Perform additional duties or projects as assigned by
Front Office Director. What we are looking for? Previous experience
in hospitality, reservations, or front desk preferred; strong
customer service background with a guest-focused approach.
Tech-savvy and adaptable, with the ability to quickly learn new
systems and software; proficiency in cloud-based phone systems,
communication platforms, and related technology are preferred.
Fluent in English with excellent verbal and written communication
skills. Strong active listening, problem-solving, and interpersonal
skills; clear, pleasant, and professional speaking voice. Positive,
customer-oriented attitude with a polished demeanor
Detail-oriented, organized, and committed to delivering outstanding
guest service High school diploma or GED required; some college or
advanced education preferred What’s in it for you? Discounts at
Marcus Hotels & Resorts, Restaurants, Golf & Spa operations “Two
for one” movie theater coupons at Marcus Theatres Ability to grow
your career and transfer from one property to another Paid time off
Medical, dental, and vision insurance (offered after 30 days of
employment), company-paid life insurance, employee assistance
program offer, and 401k with employer match And more! Note: This
document describes the general nature and level of work required of
people in the job. It is not intended to be an all-encompassing
list of responsibilities, duties, and skills. Marcus Hotels &
Resorts is an equal opportunity employer.
Keywords: The Marcus Corporation, Madison , Front Desk Supervisor FT, Hospitality & Tourism , Milwaukee, Wisconsin
