Front Desk Supervisor
Company: The Marcus Corporation
Location: Milwaukee
Posted on: April 1, 2026
|
|
|
Job Description:
Are you passionate about hospitality and eager to work for the
most recognized name in the industry? Do you aspire to grow your
career at a premier hotel in downtown Milwaukee? If so, the Hilton
Milwaukee is the perfect place for you! We are seeking a dedicated
Front Desk Supervisor to join our dynamic team and contribute to
the exceptional guest experience we're known for. As a Front Desk
Supervisor you will greet our guests and welcome them to return for
future stays, while providing them with prompt and courteous
service. There’s no better time to join us as the Hilton Milwaukee
is just completing a $40 million renovation. This extensive
transformation elevated our guest rooms, event spaces, and grand
lobby to reflect a new era of modern elegance. Connected to the
newly expanded Baird Center, the Hilton Milwaukee is not only the
city’s largest hotel but also a historic gem. Built in 1927 as the
Schroeder Hotel, we offer 554 beautifully appointed guest rooms and
over 34,000 square feet of flexible meeting space. Our commitment
to innovation, exceptional service, and timeless style ensures our
continued reputation as Milwaukee’s premier meeting and convention
destination. If you’re passionate about hospitality and ready to
make a lasting impact, we invite you to become part of our team and
shape the future of the Hilton Milwaukee. What you will be doing:
Supervise front desk staff, reservations, and bell staff as needed.
Ensure all daily functions from checklist are completed. Greets
guests and check them in and out. Answer phones. Perform manual and
computer posting of transactions. Handle money, credit cards, and
checks. Issue mail and messages to guests. Resolve guest
dissatisfaction. Take reservations. Provide directions and answers
guest questions. Enter wake-up calls. Perform additional duties or
projects as assigned by Front Office Director. What we are looking
for: Previous experience in hospitality, reservations, or front
desk preferred; strong customer service background with a
guest-focused approach. Tech-savvy and adaptable, with the ability
to quickly learn new systems and software; proficiency in
cloud-based phone systems, communication platforms, and related
technology are preferred. Fluent in English with excellent verbal
and written communication skills. Strong active listening,
problem-solving, and interpersonal skills; clear, pleasant, and
professional speaking voice. Positive, customer-oriented attitude
with a polished demeanor Detail-oriented, organized, and committed
to delivering outstanding guest service High school diploma or GED
required; some college or advanced education preferred What’s in it
for you? A free, well-balanced meal every shift Room discounts at
Marcus Hotels & Resorts and Hilton-branded properties Discounts at
Marcus Hotels & Resorts restaurants, cafes, lounges, golfing,
skiing, and spa Free parking “Two for one” movie theater coupons at
Marcus Theatres Ability to grow your career and transfer from one
property to another while maintaining your service with the company
Early wage access Paid time off And more! About Us: A division of
The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year
history of operational and service excellence. We are “People
Pleasing People” who strive daily to create extraordinary
experiences for guests and associates alike. Focused on expanding
our U.S.-based portfolio of 15 hotels and resorts, our properties
are known for their unique character and style. Note: This document
describes the general nature and level of work required of people
in the job. It is not intended to be an all-encompassing list of
responsibilities, duties, and skills. The Hilton Milwaukee is an
equal opportunity employer.
Keywords: The Marcus Corporation, Madison , Front Desk Supervisor, Hospitality & Tourism , Milwaukee, Wisconsin
