Public Area Supervisor
Company: Great Wolf Lodge
Location: La Valle
Posted on: January 25, 2023
Job Description:
At Great Wolf, the Public Area Supervisor brings joy to families
through active involvement in daily housekeeping and lodge
operations. This leadership role is critical in executing on
business requirements, supporting the housekeeping team, and
interacting with guest and pack members to enhance their experience
and maximize profitability.
Essential Duties & Responsibilities
- Supervises daily public area operations to ensure cleanliness
of public areas to lodge standards and ensures completion of daily
tasks and assignments
- Ensures all public space, storage, back of house areas, are
safe, clean, and organized; and closets are properly inventoried
and stocked for each shift.
- Schedules daily assignments, daily and weekly projects, and
optimizes staff to ensure lodge cleanliness, proper floor care,
carpet-cleaning projects.
- Provides coaching, encouragement, and recognition to pack
members regularly
- Understands and champions Great Wolf policies and procedures,
and collaborates with Department and Lodge leadership in
performance management of the department and its Pack
Members
- Responds to pack/guest concerns or requests and escalates to
leadership or other departments as appropriate
- Understands and participates in scheduling of staff, execution
of labor management and forecasting
- Conducts daily stand up meetings with Housekeeping pack to
prioritize the day and facilitates feedback from Pack
Members
- Monitors performance of staff, providing real time feedback and
coaching
- Participates in recruitment and selection of talent for the
housekeeping tea
- Partners with department leaders to develop and execute action
plans related to guest service and Pack Member engagement measured
through NPS and eNP
- Participates with leadership in pack performance management
including; employee reviews, corrective action, investigations,
conflict resolution, etc.
- Maintains quality of operation by ensuring service excellence,
ensuring adequate inventory levels, and operational equipment by
troubleshooting, maintenance, and/or calling for repair
- Assists in developing, implementing, and monitoring programs
ensuring a safe facility that complies with all appropriate
regulations--Ergonomics, Emergency Responses, Injury and Illness
Prevention, and Hazard Communications Programs
Required Qualifications & Skills
- High School diploma or GED
- Previous experience with janitorial, laundry, housekeeping, or
similar experience
- Experience and basic knowledge of Microsoft Office and general
software systems
- Demonstrated customer service, conflict resolution, employee
engagement, retention and team building skills
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends,
holidays as needed
Desired Qualifications & Traits
- Previous experience in a leadership/supervisory
capacity
- Previous cleaning experience at a high volume hotel or public
facility
- Bilingual, English and Spanish
Physical Requirements
- Able to lift up to 30lbs
- Able to push/pull up to 100lbs
- Able to bend, stretch, and twist
- Able to stand and walk for long periods of time
- Able to climb multiple flights of stairs on daily basis and
walk frequently
- Able to work with chemicals according to directions
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Great Wolf Lodge, Madison , Public Area Supervisor, Hospitality & Tourism , La Valle, Wisconsin
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