Guest Service Representative

Company: Homewood Suites
Location: Madison
Posted on: May 16, 2022

Job Description:

Job DescriptionThe Madison West Homewood Suites is hiring a Guest Service Representative! **$1000 Sign on Bonus**** Starting wage for this position is $14.00 per hour but final wage will be based on experience**

Join the team at Madison West Homewood Suites where we create a fun, safe and supportive environment for our team members to thrive and grow in. The success North Central Group has had at Madison West Homewood Suites has been thanks to our team members who are dedicated individuals providing exceptional service to our guests upholding our company's commitment to excellence. We repay our team members with the following:

Perks, Benefits and Incentives:

• Dedicated training and development, opportunities for promotion
• On-Demand Pay – > work and get paid the same day!
• Educational and Professional Certification assistance
• Additional monetary $$ perks like:
  • Referral program for team members
  • Catch Of The Day Program –> Earn money for helping other team members and guests!
  • Everyone Sells –> Earn money for bringing in business to our properties!
  • Wellness Initiatives like:
    • Team Member Assistance Program with mental health resources
    • Virtual telehealth services
    • Health and fitness monthly reimbursement
    • TeleDoc Confidential Counseling
    • Hotel room discounts nationwide and free night stays at NCG hotels
    • Paid time off and anniversary day off with pay
    • Flexible schedules
    • Paid volunteer hours –> Earn money for community service!
    • Health, Dental and Vision plans
    • 401(k) retirement plan
      • 100% match on the first 3% and 50% match on the next 2% of team member contributions
      • Paid Sick Time How do I make an impact on my team?Our friendly Guest Service Representatives provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.
        • Greet and interact with guests in a warm, friendly and professional manner
        • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs
        • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
        • Work in cooperation with other departments to ensure a positive guest experience
        • Use computer system to make reservations, check-in and check-out guests and process payments
        • Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
        • Ensure safety and security of the property, staff and guests What does success look like in this role?
          • Motivated to maintain excellent customer service reputation
          • Strong oral and written communication and interpersonal skills
          • Strong attention to detail, organization and follow-up abilities
          • Ability to work effectively and efficiently in a fast-paced setting
          • Reliability and honesty
          • Desire to contribute to a supportive and effective team
          • Availability to work a flexible schedule between days, nights, weekends and holidays is a plus #ZRWho is North Central Group?North Central Group (NCG) is a real estate and hospitality leader with 25+ properties to include Hilton and Marriott hotels, restaurants, and a conference center. With 40 years of hospitality expertise, North Central Group consistently delivers exceptional service to our guests, investors and to the communities in which we live and work in. Check out our jobs at www.ncghotels.com/careers and join our growing team!
            
            North Central Group is an Equal Opportunity Employer.

Keywords: Homewood Suites, Madison , Guest Service Representative, Hospitality & Tourism , Madison, Wisconsin