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Customer Service Representative

Company: QTI Group
Location: Middleton
Posted on: May 15, 2022

Job Description:

Summary:The QTI Group is partnering with our client, a family-owned business, in recruiting to hire a Customer Service Representative, located in Middleton. The ideal candidate will be a go-getter and reliable. This is a temporary to hire opportunity with a schedule of Monday - Friday, between the hours of 7:00 am and 5:00 pm and a pay rate of $18 /hour, based on experience. Don't miss out on this exciting opportunity!Responsibilities:

  • Enter orders, create and update customer accounts, process return requests -
  • Provide customer service via phone and email ensuring timely resolution of any issues -
  • Assist Production Scheduler in producing daily production/shipping schedules
  • Run month-end sales reporting for company-based business units -
  • Learn procedural, policy, and system enhancements -
  • File and maintain organization of required paperwork
  • Responsible for quality assurance/audit of work dutiesQualifications:
    • HS diploma/GED required
    • 3 years of experience in a customer service, sales, or customer-facing role
    • Proficient in MS Office including Word, Excel, and Outlook, experience with UNIX preferred
    • Excellent organizational skills, strong attention to details, the ability to multitask and adapt to changing priorities
    • Strong troubleshooting and computer skills
    • Professionalism, integrity, and the ability to work both individually and in a team environment

Keywords: QTI Group, Madison , Customer Service Representative, Hospitality & Tourism , Middleton, Wisconsin

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