Restaurant Manager

Company: Great Wolf Lodge
Location: Briggsville
Posted on: January 16, 2022

Job Description:

At Great Wolf, the Restaurant Manager inspires and motivates staff to deliver exceptional service for all guests while managing the daily activity of a restaurant. This includes overseeing the staff, ensuring inventory control, providing quality customer service, and complying with all food and beverage regulations.

Essential Duties & Responsibilities

Develops operational guidelines by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures

Maintains dining room staff by recruiting, selecting, orientating, and training employees

Prepares dining room staff by introducing menus and teaching food presentation techniques; conducting food and wine tastings; giving instruction in etiquette and serving techniques

Maintains dining room staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results

Assists in welcoming patrons by exchanging pleasantries, escorting them to dining area; seating them; presenting and introducing menus; announcing waitperson's name

Maintains dining room ambiance by inspecting and monitoring serving stations, table linens, floors, seating, lighting, and music

Protects dining room assets by adhering to security policies and procedures.

Prepares reports for facility management by identifying patron service requirements; observing and recording patron reactions to meals; beverages, and restaurant environment

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

Contributes to team effort by accomplishing related results as needed

Basic Qualifications & Skills

High School diploma or equivalent

1+ year previous experience in a food service supervisor role; demonstrated people management, leadership, and team goal achievement

1+ year utilizing Point-of-Sale (POS) technology

Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed

Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

Prior experience with Micros POS

Serve-Safe and/or TIPS certification

Proven teamwork

Projects professional image that inspires trust and confidence

Enthusiastic and positive energy

Physical Requirements

Able to lift up to 30 lbs.

Able to bend, stretch, and twist

Able to stand for long periods of time

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor?s legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Great Wolf Lodge, Madison , Restaurant Manager, Hospitality & Tourism , Briggsville, Wisconsin