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Hybrid Benefit Specialist - Customer Service

Company: ManpowerGroup
Location: Madison
Posted on: January 15, 2022

Job Description:

Manpower is working with one of the top employers in Madison, WI, looking for a Benefit Specialist. Do not wait---be one of the first to apply!What is in it for you?* Hybrid Job (2 days work from home)* Temp-to-Perm* $20/hour, paid weekly* Access to free educational and certification programs* Partnership with a career coach to achieve your career goals* Start wok immediatelyWhat is The Job?* Work directly with retirees, members, and employers to research, answer, and resolve complicated questions and problems relating to ETF's benefit programs (health, life, disability, and ICI) and retirement programs.* You'll use the knowledge you learn through training to thoroughly explain available benefit programs, options, eligibility requirements, and application deadlines to participating employers and members.* Responsible for monitoring and updating changes to health insurance benefits, including changing how a retiree's health insurance premiums are paid, assisting employers with benefit adjustments, and adjusting members' monthly payments as needed.What do you bring to the Job?* High school education or equivalent.* 2+ years' experience in insurance sales.* Proof of COVID-19 vaccination.* Ability to understand and communicate complex information.* Provide complex and detailed benefit information.* Effectively communicating benefit options.* Effective customer service techniques.* Research, interpret and apply relevant WI Statutes, Admin Code, and Department policies and procedures that pertain to ETF-administered programs.* Participate and provide input regarding benefit policy and administrative rules.* Obtain relevant information without disclosing confidential information.* Ability to interact positively with a variety of persons at different levels within and outside the organization.* Ability to use complex and sophisticated personal computer-based software systems (e.g., Microsoft Windows applications such as Word, Excel, Access, etc.)* Ability to use complex case management, customer relationship management, and benefit processing software.* Excellent written, oral and interpersonal skills required.* Good phone presence.APPLY TODAY! www.manpower.com - A recruiter will contact within 24 hours to discuss your application.ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. Weare committed to creating a welcoming, fair and inclusive environment by offering equal opportunity toAccess our services. At ManpowerGroup, we are committed to providing accommodations, and will workWith you to meet your needs.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Keywords: ManpowerGroup, Madison , Hybrid Benefit Specialist - Customer Service, Hospitality & Tourism , Madison, Wisconsin

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