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SHP Customer Service Agent (Remote or In Office)

Company: Security Health Plan
Location: Marshfield
Posted on: January 15, 2022

Job Description:

Security Health Plan serves more than 225,000 people in a 40-county area in northern, western and central Wisconsin. We offer a variety of health insurance options for employer groups, individuals of all ages, and families of various income levels.

The Customer Service Representative II - SHP primary responsibility is to ensure positive customer interacts with Security Health Plan's Medicare Advantage & Commercial/Marketplace members. The individual will interact with members, applicants, providers, and agents via telephone, chat, and email, with the majority of contact conducted over the telephone. The Customer Service Representative II - SHP will identify the customer's concern and appropriately research and resolve the inquiry in a timely manner. This individual will mentor individuals in the Customer Service Representative I role, allowing those in training to sit in on their calls or for their calls to be used for education and training purposes.

Remote work is an option upon successful completion of training and meeting performance expectations.

Job Requirements:
High school diploma or equivalent; Associate or Bachelor's Degree in business administration

Two years of experience with external customer service

Must be trained on both Medicare Advantage and Commercial/Marketplace product lines

State of Wisconsin Insurance Agent's license preferred

Working at Marshfield Clinic Health System, you will enjoy the following benefits:
Low cost of living within clean, safe environments
Stable communities and short commutes
Outstanding schools and affordable housing
Plenty of recreational activities for all four seasons
Easy access to Chicago, Madison, Milwaukee or Minneapolis/St. Paul

We offer competitive wages, employer funded retirement, comprehensive benefit package, and 401(k)! View benefits at:

Questions can be directed to Beth Westlund at

Apply directly through:

Visit our the career center at:
Reference: Customer Service Agent

Security Health Plan, 1515 St Joseph Ave, Marshfield, WI 54449

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first. - Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Keywords: Security Health Plan, Madison , SHP Customer Service Agent (Remote or In Office), Hospitality & Tourism , Marshfield, Wisconsin

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