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Restaurant Associate- Host

Company: Madison Marriott
Location: Middleton
Posted on: November 22, 2021

Job Description:

Primary Purpose:

The primary purpose of the Restaurant Associate is to provide guests with an excellent restaurant experience in accordance to the established policies and procedures.

Work Performed:

The Restaurant Associate will be tasked with the following duties, responsibilities, and assignments:


- Schedule dining reservations and arrange parties or special services;
- Ensure prompt and courteous service to guests;
- Answer telephone calls and process phone orders;
- Greet guests, escort them to tables, and provide menus , answering dining related questions, and suggest food and beverage items ;
- T ake food and beverage orders , r elay orders to kitchen , and serve food to guests ;
- Coordinate amenity delivery request in connection with the kitchen department ;
- Monitors tables in assigned section ensuring all guests are served ;
- Address guest complaints;
- Collect and process guest payments;
- Totals receipts at end of shift to verify sales and clear cash register;
- Ensures tips are reported properly for tax processing ;
- Clear dirty table settings and prepare table for resetting;
- Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments;
- Inspect dining room serving stations for neatness and cleanliness;
- Assist service staff as necessary to service guests in a timely manner;
- Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management ; and
- Any and all other work as required to complete the primary purpose of the position.

Keywords: Madison Marriott, Madison , Restaurant Associate- Host, Hospitality & Tourism , Middleton, Wisconsin

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