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Guest Services Specialist (Day Shift) - University Hospital (12297)

Company: UW Health
Location: Madison
Posted on: November 22, 2021

Job Description:

Job DescriptionJoin the #1 hospital in Wisconsin! We are seeking a Guest Services Specialist to: Support the information desk, waiting rooms and other areas of University Hospital by providing the best customer service. Greet patients, families and visitors and make efforts to create a welcoming environmental for guests. Education: Minimum - High School Diploma or equivalent. Work Experience: Minimum - Six months customer service or related experience. Required Skills, Knowledge, and Abilities: Knowledge of basic to intermediate accounting and financial practices. Excellent customer service abilities. Ability to establish and maintain effective working relationships with coworkers, department administrative staff, interdepartmental contacts and the general public. Ability to communicate effectively both verbally and in writing. Resourceful in problem solving. Ability to be organized and flexible in response to changing demands. Ability to handle a high volume of work under pressure. Ability to make appropriate and timely decisions. Ability to maintain information confidential in nature. Ability to self-direct to accomplish the coordination and decision-making responsibilities of the position with minimal supervison. Typing/keyboarding skills. Physical Requirements: Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Our Commitment to Diversity, Equity, and Inclusion UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans. Work Schedule: This position is full-time, or scheduled 40 hours per week. The position is to be scheduled day shifts, Monday - Friday from 8:30 am to 5:00 pm. Hours may vary depending on the operational needs of the department. University Hospital in Madison is a Magnet---designated facility that's ranked Wisconsin's #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers. Learn more about this opening UW Hospital and Clinics benefits

Keywords: UW Health, Madison , Guest Services Specialist (Day Shift) - University Hospital (12297), Hospitality & Tourism , Madison, Wisconsin

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