Busser - WI Brew Pub
Company: Kalahari Resorts & Conventions - Wisconsin Dells
Location: Wisconsin Dells
Posted on: November 22, 2021
As a Busser, provide friendly, responsive service to create a
beyond expectation dining experience for all guests. To actively
participate as a team and use core values and service expectations
listed in the Kalahari Promise daily.
EDUCATION REQUIREMENTS: High School Diploma or general education
degree (GED) is preferred.
REQUIRED SKILLS: Must be able to read and comprehend simple
instructions, short correspondence, and memos. Good verbal
communication and interpersonal skills are a must with the ability
to effectively present information in one-on-one and small group
situations to customers, clients, and other associates of the
Resort. Ability to add and subtract two digit numbers and to
multiply and divide with 10's and 100's. Ability to perform these
operations using units of American money and weight measurement,
volume, and distance. Must be self-directed to work on your own
during busy times.
Previous experience in restaurant, hotel, resort, or customer
service experience helpful.
ESSENTIAL DUTIES & FUNCTIONS:
-Ensure that all guests feel welcome and are given responsive,
friendly, and courteous service at all times.
-Greet guests, serve guests bread, butter, and water if applicable
to restaurant's service steps on arrival, and provide drink refills
-Remove used tableware between courses; clear and reset tables
after guests leave.
-Take dirty tableware to dish room and place silverware, dishes,
glassware, etc. in the appropriate areas for washing.
-Between seating's, promptly clean table tops, chairs and booths.
Check floor and clean as required. Reset and arrange tabletop.
-Inspect assigned restroom every 30 minutes and clean and replenish
supplies as needed and/or alert the common area cleaners of problem
-Respond appropriately to guest requests and communicate guest
requests to the appropriate server when needed.
-Communicate with server and hostess/host to assure efficient
seating, table utilization and customer service.
-Assist server as needed with food delivery, especially with large
parties and during peak periods.
-Answer questions about food, beverage, restaurant functions,
services, and resort services and activities if asked.
-Obtain service area assignment at the beginning of each shift.
-Be ready and willing to assist fellow associates (servers,
bussers, host/hostess, and management) as situations rise.
-Be ready and willing to assist other bussers with clearing and
-Thank guests for their visit and invite them to return.
-Be available to fill in as needed to ensure the smooth and
efficient operation of the restaurant as directed by the restaurant
manager or immediate supervisor.
-Be able to understand the basic knowledge of dining room and
service procedures and functions.
-Ensure that all equipment is kept clean and kept in excellent
working condition by handling the equipment per instruction
following the restaurant's preventative maintenance programs.
-Assist in maintaining par levels at stations including: small ware
storage, silverware, sauces, dressings, salads, and condiments.
-Assist when needed in garnishing plates for presentation to the
-Make positive eye contact with guests to ensure their needs are
anticipated, reacted to, and met or exceeded.
-Roll silverware in napkins if needed for dining room presets.
-Fully understand and comply with all federal, state, county and
municipal regulations that pertain to health, safety and labor
requirements of the restaurant, associates and guests.
-Be aware of guests' rate of consumption of alcohol and its effect
and take immediate corrective action to help the guest as well as
to protect the interest of Kalahari Resorts and its associates.
-Follow all laws pertaining to Alcohol Sales and Guest Safety.
-Ensure safety through sweeping and mopping floors
-Follow safe food handling procedures and provide a safe
environment for our guests and associates.
-Participate in training classes and all Daily Promise shift
-Report all concerns and problems to the Restaurant Manager and
Supervisors when appropriate.
-Ensure friendly and courteous customer relations at all times,
identifying and welcoming current patrons and work to identify and
grow future business through guest relations.
-Protect dining room assets by adhering to security policies and
-Assist with dishwashing when needed.
Keywords: Kalahari Resorts & Conventions - Wisconsin Dells, Madison , Busser - WI Brew Pub, Hospitality & Tourism , Wisconsin Dells, Wisconsin
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