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Baseball Ambassador

Company: DICK'S Sporting Goods
Location: Madison
Posted on: November 22, 2021

Job Description:

DescriptionTHE BASEBALL AMBASSADOR IS A TECHNICALLY FOCUSED ROLE THAT IS CENTERED AROUND PROVIDING A DIFFERENTIATED ATHLETE EXPERIENCE SPECIFICALLY TO BASEBALL PLAYERS. THIS INDIVIDUAL WILL PULL FROM PERSONAL EXPERIENCES AND INDUSTRY RESEARCH / TRENDS TO PROVIDE STRONG PRODUCT RECOMMENDATIONS THAT ALIGN TO THE ATHLETE’S NEEDS. Responsibilites:

  • Meets the athlete where they are in their baseball journey, creating a tailored and unparalleled customer service experience; adapting sales style appropriately and leveraging in store technology (e.g., HitTrax when applicable and appropriate) to gather data driven insights that in turn help inform recommendations.
  • Leverages on-the-field expertise and/or baseball knowledge to provide recommendations that meets the athlete’s needs.
  • Translates / aligns product technology to the athlete and the position(s) they play (e.g., material of the bats, glove size by position, etc.); contributing to and enhancing the athlete’s overall game day experience.
  • Fully outfits athletes with appropriate product, equipment and accessories to equip them for any occasion - from practice / training to game day
  • On occasion, participates in Diamond Sports Universities across the nation to test and learn new products in order to then share knowledge and insights with both teammates and athletes.
  • Partners with store teammates by regularly utilizing training materials to educate others on new baseball-related products
  • Maintains merchandise presentation standards and signage of Footwear Department to Company standards as directed
  • Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information
  • Complies with all workplace safety programs. Any other tasks as assigned by management.
  • As needed, assists in other areas within the store. Qualifications

    APPROACHABLE AND OUTGOING: Ability to quickly build rapport with runners of all experience levels.
    BASEBALL ENTHUSIAST: Actively involved in baseball-related activities (e.g., coaches, associated with or plays in competitive clubs, etc.) and regularly builds upon strong foundational understanding of the sport by staying up-to-date on every aspect of the game (e.g., latest product technology, minor and major league players, etc.).
    COMFORTABLE COMMUNICATOR: Ability to simplify insights when speaking with newer players, yet also builds rapport with seasoned athletes by leveraging their on-the-field experience and/or knowledge of the game
    LEADS WITH EXPERTISE TO SELL: Leans on expertise of the game to understand and align the athlete’s needs to appropriate products (e.g., bats, gloves, training aides, etc.). Flexible availability including nights, weekend, and holidays 1-3 years of Retail or Team Sports experience preferred, but not required

Keywords: DICK'S Sporting Goods, Madison , Baseball Ambassador, Hospitality & Tourism , Madison, Wisconsin

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