Company: Tru Stoughton
Posted on: May 6, 2021
Responsible for ensuring that the room attendants and
houseman/public area attendants maintain a clean hotel product
(guest rooms, guest hallways (corridors) and guest public areas)
according to the brand standards specified for the hotel.
- Inspect a group of guest rooms (usually by floor or floors or as
assigned by the Housekeeping Manager) daily to ensure that guest
rooms have been properly cleaned or serviced by the Room
- Rooms inspected will include vacant and clean rooms, vacant and
dirty (check-outs), occupied and dirty (stay-over) and out-of-order
rooms. Rooms listed as Do Not Disturb (DND) should be noted and the
guest contacted before the end of the day to ensure that the hotel
guest will not require any housekeeping services and to see if any
fresh towels or guest room amenities are needed by the guest.
Guest room inspection should verify that the Room Attendant has
performed the following duties:
o Bed linen changed
o Guest room carpet has been vacuumed; tile floors have been swept
o All furniture properly dusted (i.e. picture frames, bed frames,
lamps, TV's, dressers, etc.) daily.
o All guest room appliances (i.e. microwave, refrigerators, etc.)
have been properly cleaned.
o All fingerprints and smudges (i.e. mirrors, shiny surfaces,
windows, etc.) have been properly removed
o Entire bathroom area (i.e. wash shower stall / bathtub, sink,
floor, toilet, etc.) has been properly cleaned.
o All guest room amenities and standard room set-up have been
completed and in compliance with brand standard.
o Report of any damage found in the room by the room attendant.
o Verify with room attendant that no guest room items (i.e.
bedspreads, blankets, furniture or equipment) are missing.
o Retrieve any lost and found item that were bagged and tagged by
the room attendant.
o Ensure that all pass keys issued to Room Attendants on
Housekeeping Floor Supervisor's floor have been returned at the end
of business each day.
o Verify and record any Do Not Disturb (DND) rooms reported by the
o Verify that room attendant has shut off all lights, TV's and PTAC
(heating and air conditioning units) when leaving the room unless
special instructions have be given for PTAC units during extreme
winter or summer conditions.
Public area inspections should verify that the Houseman/Public Area
Attendant has performed the following duties:
o Guest hallways (corridors) and guest public areas have been
properly cleaned and vacuumed.
o Room Attendant's trash and linen bags have been retrieved and
taken to the appropriate location (dirty linen has been delivered
to the laundry room and trash has been taken to the dumpster).
o Guest hallways (corridors) and elevator landings have been
o Ensures that all rollaways and cribs have been placed back in
o Ensures that all guest room mattresses have been properly turned
(rotated) when scheduled by the Housekeeping Manager.
o Ensure that all linen closets have been cleaned and properly
stocked with the necessary supplies
o Ensure that all service landing areas have been properly
o Ensure that all vending machine areas and machines have been
o Ensures that all public restrooms have been properly cleaned.
o All elevators have been properly cleaned
o If Houseman/Public Area Attendant helps with cleaning rooms,
ensure that guest room inspection is completed as listed above
under Room Attendants.
o Ensures that all outside entrance door areas and grounds are well
maintained and trash emptied, as needed.
- Become familiar and knowledgeable with hotel's safety policies
and emergency procedures to include emergency evacuation
procedures. Become familiar with accident prevention policies to
include any OSHA related chemical handling (MSDS sheets).
- Attend required safety training (i.e. Bloodborne Pathogens,
HazCom, etc.) as required.
- Be approachable
- Be hands on. Lead by example.
- Be an Ambassador of the company
- Any other assignments or tasks as assigned by the Housekeeping
Previous housekeeping supervisory experience or previous room
attendant or cleaning experience preferred
- Ability to lead and manage a diverse group of employees in a
professional and fair manner
- Ability to work well under limited supervision
- Ability to work well with others
- Strong work ethic
- Ability to lift up to 10 lbs. often
- Ability to bend at the waist
- Ability to reach over head
- Ability to stand for long periods of time
- Ability to walk at least three flights of stairs
- Ability to perform repetitive motions
Keywords: Tru Stoughton, Madison , Executive Housekeeper, Hospitality & Tourism , Stoughton, Wisconsin
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