Customer Service Representative

Company: The QTI Group
Location: Waunakee
Posted on: April 9, 2021

Job Description:

Summary:If you are customer service driven, motivated and always willing to assist, we may have the perfect opportunity for you! The QTI Group is assisting our client, located in Waunakee, in recruiting to hire a Customer Service--Representative--to join their sales team on a temp-to-hire basis. This role is responsible for receiving, processing, and confirming customer orders and supporting customer related sales activity. The schedule for this full-time position is Monday through Friday, 8:00 am to 5:00 pm and will be in office. The pay rate is $16.00+ per hour, based on experience. Be sure to ask a Recruiter about our Referral Bonus Program!Responsibilities:* Receive, process, and confirm customer orders; support customer related sales activity* Will provide customer or production contact to clarify orders to verify accurate product order* Contact customer for information regarding purchase orders* Draft order information* File and maintain paperwork associated with each order* Assist internal sales team by working on quotes from the quotes queue and by taking customer phone calls (in a back-up capacity)* May be assigned order processing duties for Key and Target Accounts* Other duties as business needs requireQualifications:* HS diploma or equivalent required* Associates or Bachelor's degree preferred* 1+ years of order entry, customer service, inside sales or power transmission industry knowledge preferred* Experience in technical industry a plus* Ability to work at a desk for up to 8 hours per day* Self motivated and detail oriented* Strong comprehension and memory skills* Social distancing, mask wearing and sanitizing is required while in office

Keywords: The QTI Group, Madison , Customer Service Representative, Hospitality & Tourism , Waunakee, Wisconsin