Food Service Operations Manager

Company: Exact Sciences
Location: Madison
Posted on: January 12, 2021

Job Description:

Summary of Major ResponsibilitiesThe Food Service Operations Manager role will be responsible for relationship management, identifying stakeholder needs, and delivering results through quantified key performance metrics that are critical to success. This role will collaborate closely with multiple Exact Sciences stakeholders and help build a positive work environment and culture for a Food Services function that serves our diverse employee population of over 2500 employees.Essential Duties and ResponsibilitiesManage the operations and activities of the Food Service department; including overseeing the day-to-day operations of food and beverage operations.Recommend operational improvements for all local, on-site, and beverage procedures to improve site efficiency and employee productivity.Develop strategies to deliver and measure remarkable customer experiences.Establish operational processes and standards; implement audit processes and lead correctional efforts when and where needed.Coordinate and lead training programs in food and beverage services.Oversee all security, facilities, technology, and cleaning services related to food and service operations.Support the departmental budgets and profitability as well as adhere to financial objectives consistent with company objectives.Manage purchasing, inventory, cost control, and maintenance of food service equipment. Establish and administer an effective system for cash and inventory.Work with the Chef and food service management team to create menus based on employee surveys and feedback and provide top quality offerings to meet diverse employee needs.Ensure that all company policies and procedures are followed by all operating units of the Food and Beverage Service Department.Ensure highly productive vendor/customer relationships and partnerships for the benefit of the company.Sets goals, monitors operations, and evaluates results to ensure that departmental and operational objectives are met and in line with the needs and mission of the organization.Keep current with food safety requirements, consumer protection, public health regulations, and industry best practices to ensure continued compliance with regulatory changes.Communicate new initiatives and standard operating procedures clearly to employees to ensure understanding and success in achieving them.Apply a ---green--- focused approach that will support company efforts in recycling, organics recycling, and waste disposal initiatives.Support of community gardens on company grounds, purchasing crop shares from local farmers, and embracing sustainable food practices.Strong commitment to service and hospitality excellence.Strong analytical and problem-solving skills.Strong communication and operational expertise.Entrepreneurial attitude and ability to thrive in a fast-paced, dynamic environment.Passion for building community spirit and positive results, and for delivering exception customer experiences.High standards with regards to culinary and service delivery.Ability to drive tactical execution.Ability to be flexible and multi-task in a fast-paced work environment.Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company---s Quality Management System policies and procedures. Regular and reliable attendance. Ability to work designated schedule.Ability to work nights and/or weekends.Ability to lift up to 40 pounds for approximately 5% of a typical working day.Ability to work seated for approximately 80% of a typical working day. Ability to work standing for approximately 20% of a typical working day. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 80% of a typical working day.Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.Ability to work on a computer and phone simultaneously.Ability to comply with any applicable personal protective equipment requirements.Ability and means to travel between Madison locations.Ability to travel 5% of working time away from work location, may include overnight/weekend travel.QualificationsMinimum QualificationsBachelor---s degree in business management, business administration, engineering, or other field related to the essential duties of the position; or high school degree/general education diploma and 4 years of relevant experience in lieu of Bachelor---s degree.5 years of experience in the food service or facilities industry. Demonstrated competency in project management or simultaneous execution of multiple projects.Demonstrated competency in data analysis used for strategic decision making.Advanced computer skills to include Internet navigation, Email usage, and word processing.Proficient in Microsoft Office.Possession of or ability to obtain a current food manager certification through the State of Wisconsin Department of Agriculture, Trade and Consumer Protection, approved institution within 90 days of hire and maintain for the duration of employment.Demonstrated ability to perform the Essential Duties of the position with or without accommodation. Authorization to work in the United States without sponsorship.Preferred QualificationsCertified Associate in Project Management.LI-MF1We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company---s affirmative action program are available to any applicant or employee for inspection upon request.Job SummaryReq No.: 2020-6963Category: Manufacturing Operations, Facilities & SecurityType: Regular Full-Time

Keywords: Exact Sciences, Madison , Food Service Operations Manager, Hospitality & Tourism , Madison, Wisconsin