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Customer Service Engineer 4 AXA/XP - Madison, WI

Company: Siemens
Location: Madison
Posted on: December 5, 2019

Job Description:

SunIRef:Manu:title Customer Service Engineer 4 AXA/XP - Madison, WI - ****** Siemens 9,532 reviews - Madison, WI Siemens 9,532 reviews Read what people are saying about working here. Opportunity is in Madison, WI Responsibilities and Competencies Responsibilities: The following are the core responsibilities for the CSE 4 position. 1. Uptime of Customer Equipment: Diagnose problems and directly repair customer equipment for assigned modalities. 2. Resource Management: Minimize the costs of servicing customer equipment. 3. Customer Satisfaction/Business Development: Provide service that supports high levels of customer satisfaction; support/develop Service Business. 4. Administration: Conduct administrative and support tasks as required by Siemens and Service Management. 5. Consistently communicates with sales personnel on opportunities and significant service events 6. Assists other CSEs in building effective relationships 7. Serves as a role model for other CSEs regarding integrity and respect 8. Keeps appropriate personnel well informed of technical information during an escalation 9. Serves as a technical resource for CSEs within the service region / area and occasionally outside of area on complex issues. Determines the need for and provides on-site support in escalations 10. Works directly with RSC/2nd level support as a technical resource and as a knowledge multiplier within the field organization 11. Assists RSM in assessing service metrics and histories. Makes recommendations on how to improve 12. Assists others in managing challenging situations and keeps all levels of appropriate personnel informed 13. Assists other CSEs in learning about new product offerings 14. Recommends improvements and changes to processes, work procedures and technical bulletins. Assists others in complying with the Quality System 15. Meets all Key Performance Indicators (KPI's) of the business for your position. 16. Additional Individual Responsibilities. 1st Shift initially, but 2nd or 3rd possibly required later Competencies: The following are the core competencies for the CSE 4 position. 1. Knowledge of Siemens AG and Siemens Medical Solutions as a company. New Hire Orientation (only for NEW employees hired on/or after August 1, 2009) Legal, Compliance and Ethics Training 2. Knowledge of relevant procedures, processes, and standards. Policies, Procedures, Processes as required per QST table EH & S Curriculum per Regulatory and Compliance Management HIPAA/PHI Curriculum Quality Management Systems knowledge 3. Other competencies highly-specific to the role. Relevant Technical Training courses Clinical Workflow know-how (as needed) Can learn and instruct others on new mechanical and technical concepts and equipment changes as required Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions Expert in diagnosing problems Application of basic networking theory Can operate the equipment to generate images for all major customer applications in order to demonstrate and check operation Can identify major parts (assemblies, sub-assemblies, and components) and understand their function Can demonstrate expert understanding of most content taught on assigned modalities at the Training Center Knows safety procedures/guidelines for assigned equipment Understanding preventative maintenance and Update procedures when required (such as for new products) for the assigned equipment The ability to assist in the installation of assigned modality/equipment as required Principles of electricity, power supplies, and grounding Basic Prism training Basic MS Office applications Able to independently troubleshoot, diagnose and correct complex problems to resolve system malfunctions Able to identify system issues that may require applications intervention and capable of resolving some advanced application issues, such as image quality issues 4. Communications/Relationship competencies. Customer Excellence training Diversity training Time Management (as needed) General Writing skills (as needed) Job ID: ****** Organization: Siemens Healthineers Company: Siemens Medical Solutions USA, Inc. Experience Level: Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. Siemens - Just posted report job - original job

Keywords: Siemens, Madison , Customer Service Engineer 4 AXA/XP - Madison, WI, Hospitality & Tourism , Madison, Wisconsin

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