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Supervisor Guest Services, Day Shift - University Hospital

Company: UW Health
Location: Madison
Posted on: November 22, 2021

Job Description:

Join the #1 hospital in Wisconsin!We are seeking a Supervisor, Guest Services to:

  • Bring an enthusiastic, community oriented approach to genuinely influence the customer service experience at University Hospital.
  • Be in charge of the success of the Guest Services Ambassador program, which assists patients and customers in wayfinding and personal navigation throughout the facility.
  • Be responsible for the hiring, managing, coaching, and development of employees, budgeting for the department, partnering with leadership to improve patient and guest experiences, and oversight of concierge services.Education :Minimum - Bachelor's degree in Hospitality and Tourism Management, Marketing, Patient Experience, or related field. An equivalent combination of education and/or experience will be considered in lieu of a degree.Work Experience :Minimum - Three (3) years of progressively responsible experience working in the hospitality or healthcare industry. Supervisory experience.Preferred - Three (3) years of supervisory experience. Previous experience performing hospitality program development.Licenses and Certifications :Minimum - Valid WI driver's license and approved driving record as determined by UW Health Risk Management.Required Skills, Knowledge, and Abilities :
    • Exceptional customer service skills.
    • Excellent verbal, listening, and written communication skills.
    • Knowledge of and the ability to use computers, including a variety of word processing, database, and spreadsheet software programs (i.e. Microsoft Word and Excel).
    • Working knowledge of hotel reservation system.
    • Ability to handle multiple priorities simultaneously.
    • Demonstrated strong organizational skills.
    • Ability to lead a team of employees and volunteers patiently and effectively.
    • Displays good judgement and acts as a self-starter.
    • Expert knowledge of the principles of office management/procedure as applied to effective organization of office and department operations.
    • Ability to train and guide employees.
    • Knowledge of basic to intermediate accounting and financial practices.
    • Experience developing and maintaining filing systems.
    • Ability to establish and maintain effective working relationships with coworkers, interdepartmental contacts, and the general public.
    • Ability to plan and organize the workflow in a busy office environment.
    • Thorough knowledge of motor vehicle operation, maintenance, motor vehicle operator laws and regulations.
    • Ability to operate a truck or passenger vehicle efficiently and safely.
    • Understanding of interviewing technique and employee selection.Physical Requirements :Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds.Our Commitment to Diversity, Equity, and InclusionUW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.W ork Schedule :This is a full-time position, or scheduled for 40 hours per week. The position is to be scheduled for day shifts, Monday - Friday, from 8:00 am to 5:00 pm. Hours may vary depending on the operational needs of the department.University Hospital in Madison is a Magnet --designated facility that's ranked Wisconsin's #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.

Keywords: UW Health, Madison , Supervisor Guest Services, Day Shift - University Hospital, Healthcare , Madison, Wisconsin

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