RN Dean On Call Triage
Company: SSM Health Dean Medical Group
Posted on: December 5, 2019
The Registered Nurse, Call Center utilizes knowledge of the nursing
process to assist callers in informed decision making regarding
health care needs.-- The Registered Nurse uses data gathering
techniques, listening skills, and problem solving.-- Supported by
software incorporating disposition recommendations, educational
information and appointment scheduling functions, the steps taken
by the nurse are documented and available to relevant providers.--
Hours of operation are 7 days/week, 24 hours/day.
1.--Utilizes the nursing process:-- assessment, planning,
intervention, and evaluation in all patient encounters.
2.--Performs nursing procedures.
3.--Assists medical provider with processing of diagnostic results
bringing significant values to the provider's attention.-- Have
knowledge of tests and procedures and their significance as related
to patient care.
4.--Recognizes the implementation of dosages, interactions, side
effects, adverse effects, routes of administration of drugs as they
apply to individual patients.-- Uses knowledge of medications in
instructing patients about medication therapy.
5.--Triages/screens telephone call related to patient care.
a.--Obtains appropriate information with attention to detail and
accuracy (i.e. using direct symptom related questions - keeping
b.--Makes nursing assessment utilizing, theory and judgment, and
c.--Implements appropriate care using nursing assessment,
protocols, and standing orders.
6.--Performs delegated medical acts and provides supervision as
needed in accordance with the Nurse Practice Act to the LPNs and
7.--Assesses patient status to determine need for treatment or
intervention in life threatening situations.-- Participates using
emergency standing orders if needed, or under the direct
supervision of a medical provider.
8.--Establishes working relationships teaching protocols for
patient education, family counseling and general public
9.--Takes a leadership role in the facilitation of department
functions including mentoring new staff and ensuring policies &
procedures are followed.
10.--Leads and participates in site process and policy improvement
11.--Cross train and staff other departments as needed.
12.--Assists in the development and implementation of policies,
protocols, standing orders and quality assurance standards.
13.--Demonstrates strong assessment skills during the telephone
interview with clients.
14.--Demonstrates the ability to perform complex telephone
interviews following the prescribed format, in a timely manner.
15.--Consistently educates clients, following self-care advice,
displaying sensitivity toward education, ethnicity, and
16.--Demonstrates awareness of community resources available to
callers, and facilitates access as appropriate.
17.--Demonstrates nursing judgment in overriding recommended
disposition when necessary.
18.--Participates in management of all programs supported by Call
19.--Completes necessary follow-up as indicated by recommended
disposition, and nursing judgment, to include:
a.--Contact Patient Care Services Department
b.--Contact Emergency Department or Urgent Care
1.--Graduate of an accredited school of nursing with licensure or
eligible for licensure in the State of Wisconsin.
2.--Three years of Registered Nurse experience with particular
expertise in medical/surgical, pediatrics or maternal/child
3.--Must complete and pass the Proficiency Assessment delivered at
the conclusion of the onboarding program.
4.--Knowledge of or interest in learning computer data entry and
5.--Strong communication skills.
6.--Must function well in an autonomous environment and possess
analytical decision making skills.
7.--Previous experience in telephone triage or similar
Essential Physical Functions:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job.-- Reasonable accommodations may be
made to enable individuals with disabilities to perform the
1.--Ability to work multiple shift hours.
2.--Ability to continuously sit for extended periods.
3.--Ability to continuously see fine print and to use the computer
for extended periods.
4.--Ability to hear and converse on the phone.
5.--Ability to continuously perform fine motor tasks, such as
computer, writing or phone tasks.
About SSM Health Dean Clinic-
Based in Madison, Wis., Dean Clinic consists of a network of more
than 60 clinics in south-central Wisconsin. Our more than 500
physicians provide primary, specialty and tertiary care in the
clinics as well as eye care through our Davis Duehr Dean locations.
Dean Clinic also offers urgent care services and operates
outpatient surgery centers. Dean Clinic joined SSM Health in 2013.
Keywords: SSM Health Dean Medical Group, Madison , RN Dean On Call Triage, Healthcare , Madison, Wisconsin
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