Online Shopping Manager - Part Time
Posted on: November 11, 2019
Job Title : Online Shopping Manager FLSA : Non-Exempt Department:
Grocery Revision Date : 11/2014 General Function : The Online
Shopping Manager oversees the planning, implementation, staffing,
and tracking for the fulfillment and delivery of the store's online
shopping website. Will maintain the order fulfillment process and
scheduling of personal shoppers and delivery drivers. Reporting
Relations: Accountable and Reports to: Store Director; Assistant
Director; Store Operations, Perishables, Health Wellness Home;
Managers of Store Operations, Perishables, Health Wellness Home;
Assistant Managers; Product Manager; Department Managers Positions
that Report to you: None Primary Duties and Responsibilities : 1.
Provides prompt, efficient and friendly customer service by
exhibiting caring, concern and patience in all customer
interactions and treating customers as the most important people in
the store 2. Smiles and greets customers in a friendly manner,
whether the encounter takes place in the employee's designated
department or elsewhere in the store. 3. Makes an effort to learn
customers' names and to address them by name whenever possible. 4.
Assists customers by: (examples include) escorting them to the
products they're looking for securing products that are out of
reach loading or unloading heavy items making note of and passing
along customer suggestions or requests performing other tasks in
every way possible to enhance the shopping experience 5. Answers
the telephone and emails promptly and provides friendly, helpful
service to customers who call. 6. Ensures smooth operation of order
fulfillment process. 7. Responsible for training new employees. 8.
Responsible for department employee scheduling. 9. Ensures that
customers are satisfied with their experience and takes any steps
necessary to address customer service issues. 10. Adheres to all
food safety guidelines and ensures products are kept at proper
temperature to provide customers with the highest quality possible.
11. Provides education to existing employees regarding new policies
and procedures. 12. Adheres to company policies and individual
store guidelines. 13. Reports to work when scheduled and on time.
Secondary Duties and Responsibilities: 1. Performs other
job-related duties and special projects as required. Education and
Experience: High School Diploma or equivalent preferred. Must be
skilled in the computer as well as the internet. Physical
Requirements: ??? Visual requirements include: ability to see
detail at near range with or without correction. ??? Must be
physically able to perform sedentary work: occasionally lifting or
carrying objects of no more than 10 pounds, and occasionally
standing or walking. ??? Must be able to perform the following
physical activities: stooping, kneeling, reaching, handling,
grasping, feeling, talking, hearing and repetitive motions. ???
Must possess the ability to compose original correspondence; follow
technical manuals; evaluate technical data, and advise people.
Possess the ability to interview to obtain basic information; guide
people to provide basic direction and have increased contact with
people. Knowledge, Skills, Abilities and Worker Characteristics:
??? Commitment to the Hy-Vee Mission and a willingness to promote
the values of the company ??? Good verbal and written communication
skills ??? Strong interpersonal skills; ability to relate to and
interact with people in a friendly, professional manner ??? Ability
to identify problems, develop and execute solutions ??? Ability to
interact with basic computer systems, including word processing,
spreadsheet and email applications, as well as job-specific
programs Working Conditions : The duties of this position are
mostly performed in a retail store setting. This position maybe
exposed to dust, noise, and temperature extremes. There are
possible hazards from moving equipment and possible electrical
shock. There is constant pressure to meet deadlines and handle
multiple projects in a day. This is a fast paced work environment.
Equipment Used to Perform Job: PC, modem, and printer with Windows
NT, Microsoft Office, E-mail, Internet explorer software. UNIX
systems with VDT's cash registers and register computers, Telexon,
electronic scales, calculator, telephone, and FAX machine.
Contacts: Has daily contact with store personnel,
suppliers/vendors, customers, and the general public. Occasional
contact with federal or state regulatory agencies regarding
inspections. Confidentiality : Has access to confidential
information including inventory costs, sales, e-mail messages,
pricing, sales reports, profit and loss reports, and all data
related to operations.
Keywords: Hy-Vee, Madison , Online Shopping Manager - Part Time, Executive , Madison, Wisconsin
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