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Change/Configuration Manager - ITS

Company: Ascent
Location: Madison
Posted on: November 10, 2019

Job Description:

Job Req #: 19-11621Job Description: Change/Configuration Manager - ITSLocation: Madison, WI ?????Position Type: 6mo. contract ????? U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer will be considered.?Role Overview:The Change / Configuration Manager will support ongoing development of, and administration of *** Managed Services change and configuration management program and holds responsibility for the accuracy and completeness of the Configuration Management Database (CMDB). The person in this position works across all teams to ensure quality and accuracy within the change and configuration management programs while continuously improving our processes and standards.Change Management Responsibilities:Establish standard procedures for managing change request and monitor organizational adherence to stated processes to appropriately minimize the risk and impact of changesEstablish and maintain process governance for building, deploying, and transitioning new or changes IT services into and out of operationMonitor success rates of changes and identify opportunities for improvement to continuously improve the change management programEnsure change management program adheres to compliance regulations (PCI, SOC2) and collaborate with internal audit team to ensure complianceCreate and maintain change management policy documentationTrack metrics and KPIs related to overall success and effectiveness of the change management programConfiguration Management Responsibilities:Responsible for the effective architecture and process improvements for the CMDBStandardize form design and hierarchy, attribute and relationship usageCreate and perform CMDB health checksChampion continual process improvement efforts related to configuration managementEvaluate requests for new configuration item (CI) classes, business services and relationship typesDevelop requirements for and evaluate CMDB related feature requestsMonitor and improve the quality and effectiveness of the configuration management processes and their interfaces with other processesPerform configuration audits and remediate issues to ensure the integrity of CMDB dataCoordinate with technical SMEs and applications team to ensure consistent integrationsIdentify opportunities for and assist with automation efforts to reduce manual entries to CMDBProvide training, support, and guidance to coworkers on established CMDB processesCreate and maintain configuration management process and policy documentationTrack metrics and KPIs related to overall success and effectiveness of the configuration management programOther Responsibilities:Develop strong internal relationships with key stakeholders and subject-matter experts across the organizationQualifications:Minimum QualificationsAssociate?s degree in an IT related field or Business3 years experience in IT Service IndustryExperience with configuration or asset managementOther Required Qualifications:Experience in a similar role in a complex IT environmentExceptional analytical skillsExcellent written and verbal communication skillsFamiliarity with basic considerations of IT auditAbility to establish trust, credibility and authorityCreative problem-solving abilityStrong attention to detailBasic knowledge of IT infrastructurePreferred Qualifications:Bachelor?s degree in an IT related field or Business5 years experience in IT Service IndustryITIL Foundation CertifiedAdvanced ITIL certification(s)Broad experience across ITIL FrameworkDiane DouglasRecruiting Manager/Senior?Technical Recruiter303-694-5493About Ascent:The Ascent Services Group (ASG) is a nationally recognized technology staffing and consulting firm whose fundamental business is providing staffing services to Small, Medium, and Large Enterprise clients in our core market verticals: Financial Services, Healthcare, Technology and Life Sciences.? As consultants for ASG, you will have access to many of the top clients within the industries we serve.? Our goal is to deliver innovative talent through proven best practices and effective resource optimization.? Become one of ASG's candidates and experience the difference!IND05

Company Description:

About Ascent:Ascent is a leading national technology consulting and professional services firm that focuses on tactical and strategic consulting. Ascent---s fundamental business is providing staffing services to Large Enterprise clients in our core market verticals: Financial Services, Healthcare, and Life Sciences. We focus the majority of our efforts in Staff Augmentation support of Large Enterprise Clients who utilize a Vendor Management System. Ascent works as both a reliable supplier in support of programs, as well as a Strategic Advisor in support of enterprise efforts to establish best in class preferred vendor programs. Ascent was ranked in the 2007 and 2008 Inc. 500 and recognized specifically for its innovative work in staff augmentation support of Large Enterprise preferred vendor accounts.If you are ready to propel your career to new heights--- read on. We are looking for talented and dedicated colleagues to join our phenomenal team. At Ascent, we have created an environment where culture, commitment and opportunity converge to yield a truly unique place to work. We know that every employee has something important to say and that every employee is integral to our success. Where else can you walk over to a founder and talk about your ideas to help build our business and have that idea implemented in 48 hours? More importantly, we do everything we can to make sure our employees not only have great jobs, but great lives.

Keywords: Ascent, Madison , Change/Configuration Manager - ITS, Executive , Madison, Wisconsin

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