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Problem Manager

Company: Kforce Technology Staffing
Location: Madison
Posted on: October 13, 2019

Job Description:

RESPONSIBILITIES:Kforce has a client in search of a Problem Manager in Madison, Wisconsin (WI).REQUIREMENTS:* Experience with Problem Management process; This involves identifying technical issues that are causing, or could cause recurrent incidents or outages and facilitating their investigation and resolution; This position isn't responsible for performing the actual technical fix or technical troubleshooting, but rather is responsible for facilitating problem resolution with the appropriate technologists* Experience in level 2 or 3 technical support with broad based knowledge of various technologies* Excellent troubleshooting/root cause analysis skills* Data analysis skills; Needs that ability to review reports of Service Desk data and recognize trends that indicate potential problems* Excellent team building skills* Team player* Excellent communication skills - verbal and written - Able to write status communication emails to senior leadership under tight time constraints* Ability to meet tight timelines* Organizational skills* Proactive on issues* Strong presentation/facilitation skills* Highly adaptable; Able to quickly adjust to different situations or demands on their time; Ability to think on their feet* Ability to thrive in fast-paced environment* Organizational awareness; Ability to work with people at all levels of the organizationStrongly Desired Skills:* Knowledge of ITIL best practices framework* Understanding of problem management processes and tools for technology support* Expert process management skills with experience in implementing new processes; This includes developing and implementing tactical processes based on strategic direction* Strong risk management experienceKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. - provided by Dice

Keywords: Kforce Technology Staffing, Madison , Problem Manager, Executive , Madison, Wisconsin

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Problem Manager
Description: RESPONSIBILITIES:Kforce has a client in search of a Problem Manager in Madison, Wisconsin WI .REQUIREMENTS: Experience with Problem Management process This involves identifying technical issues that (more...)
Company: Kforce Technology Staffing
Location: Madison
Posted on: 10/13/2019

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