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Assistant General Manager

Company: Hilton
Location: Madison
Posted on: November 17, 2023

Job Description:

Embark on an exciting journey in the hospitality industry at Madison West Hampton Inn & Suites, now hiring a Assistant General Manager!The success of NCG Hospitality stems from our intrepid crew of Team Members, who are committed to delivering extraordinary experiences to our guests, all while upholding our company's unwavering pledge to excellence. In return, we offer our Team Members the following benefits, incentives and more.Core Benefits:- Paid Sick Time- Paid time off and Personal Days- Paid volunteer hours --' Earn money for community service!- Flexible schedulesTeam Member Travel Perks:- Worldwide Marriott and/or Hilton hotel stays starting at $49/night - Rate based on availability and property brand - Free night stays at NCG Hospitality hotelsProfessional Development:- Dedicated training and development with opportunities for growth - 42% of our supervisory/management roles in 2022 were filled internally through team member promotions!- Educational and professional certification assistanceHealth and Wellness:- Health, Dental and Vision plans- Virtual telehealth services- Team Member Assistance Program with mental health resources- TeleDoc confidential counseling- Health and fitness monthly reimbursement programFinancial:- 401(k) retirement plan - 100% match on the first 3% and 50% match on the next 2% of team member contributions- Same day pay option- Health Savings Account
How do I make an impact on my team?
Our friendly and attentive Assistant General Manager assists with overseeing all property operations while also providing our guests with excellent customer service and a memorable stay.

  • Oversee property staffing to include recruitment & selection, orientation, training & development, scheduling, counseling, performance management and other team member relations issues
  • Assist with various accounting/financial functions
  • Promote and maintain excellent service scores
  • Act as the Manager on Duty in the absence of the General Manager
  • Assist with the local sales efforts while staying current on industry trends and local market activities
  • Ensure safety and security of the property, staff and guests
    What does success look like in this role?

    • College degree or at least three years of related work experience in business management, hospitality or related field
    • Friendly customer service to brighten the day of our guests
    • Hospitality and guest focus
    • Strong attention to detail
    • Ability to be patient and creatively problem solve
    • Reliability and honesty
    • Desire to contribute to a supportive and effective team
      Who is NCG Hospitality?NCG Hospitality is a real estate and hospitality leader with 25+ properties, including Hilton and Marriott hotels, restaurants, and a conference center. For more than 40 years, NCG Hospitality has explored the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
      As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at and join our growing team!NCG Hospitality is an Equal Opportunity Employer.


Keywords: Hilton, Madison , Assistant General Manager, Executive , Madison, Wisconsin

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