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Workforce Management Reporting Analyst

Company: VirtualVocations
Location: Madison
Posted on: September 21, 2023

Job Description:

A company is looking for a Workforce Management Reporting Analyst.
Key Responsibilities:

Manage and utilize the Workforce Management Suite and MS products for gathering and analyzing Contact Center data
Maintain and update various methods and templates for extracting and reporting data from multiple platforms
Identify root causes of reporting variances and trends and provide recommendations for resolution

Required Qualifications:

High School Diploma or GED with 3+ years' Workforce Management or equivalent experience in a call/contact center environment
Experience in forecasting and scheduling software
Experience in developing forecasts for a contact center environment
Knowledge of ACD and Workforce Management reporting principles
Proficiency in MS Office programs and advanced PC skills

Keywords: VirtualVocations, Madison , Workforce Management Reporting Analyst, Executive , Madison, Wisconsin

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