General Manager
Company: Papa Johns
Location: Madison
Posted on: September 19, 2023
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Job Description:
Responsible primarily for the daily hiring, onboarding, and
training of new team members, direct supervision of restaurant team
members and delivery drivers (including authority to take
corrective action up to and includingemployment separation), and
supporting the daily operations of the restaurant, ensuring that
the team delivers the required tasks with the highest quality and
standards. This is accomplished by being a self-sufficient leader,
makingquality decisions, and instilling pride and accountability in
team members. Other responsibilities include the management of
shift operations and adherence to all Company policies, procedures,
programs, and systems.Job Purpose:This role has primary
responsibility for shift management, hiring/firing, onboarding,
training, development, corrective action, and managing performance
of restaurant team members and delivery drivers. Restaurant team
members and delivery drivers directly report to this position. This
position is assigned to high volume and/or high complexity
restaurants and reports to the restaurant General Manager.Duties
and Responsibilities:--- Provide quality products to our customers
by building a system of quality with team members, which ensures
each delivered product meets Papa John's standards and accurately
reflects the customer's order. Communicate, train,and promote
quality standards to team members by utilizing all available tools
including Operations Manual and Team Member Handbook.--- Ensure
food safety certifications are up to date for all team members and
manage Company's assets by ensuring restaurant is clean and meets
safety and security standards at all times.--- Supervise work
activities of all non-exempt restaurant team members, including
shift leaders, in-store teammembers and delivery drivers during
assigned work schedule.--- In absence of General Manager,
responsible for all functions of a Papa John's restaurant to ensure
high quality products and customer service.--- Actively recruit
customer focused team members, maintain adequate staffing levels
according to projected sales, properly orient and train team
members to exceed customer expectations, ensure shift compliance
with uniformand appearance standards, and communicate performance
expectations to direct reports. Document performance issues and
take appropriate disciplinary action, up to and including
termination. Effectively coach and develop team members; and
support an atmosphere of teamwork, energy and fun.--- Contribute to
the achievement of sales goals by providing prompt and friendly
customer service through team member training on products and sales
execution. --- Contribute to and execute plans to resolve
unfavorable trends and enhance profits of restaurant. Execute shift
level financial controls and cash management
responsibilities.Functional Skills: Education, Experience &
Certifications--- Communicates effectively and candidly--- Problem
Solving; ability to use logic to solve problems witheffective
solutions--- Strong leadership, motivational, and people skills
Provencustomer service experience as a manager--- Ability to work
independently with minimal supervision, whiledelivering results and
contributing to team goals--- Dependability/Reliability and Task
oriented: Follow through oncommitments, timely delivery on
projects, assigned tasks, etc.--- Flexibility: Willing to perform a
wide range of tasks, positivelyresponds to changes in direction and
priorities, and acceptsnew challenges, responsibilities and
assignments--- Successful restaurant management or
supervisionexperience preferred--- High school diploma (or
equivalent) required--- Serv-Safe/Local/State Food Service
Certification--- Cash management skills--- Bilingual in certain
markets--- Must have a driver's license valid under the laws of the
state(s) where the team member works, proof of insurance,
satisfactory vehicle and the ability to drive--- Familiarity with
restaurant management software, like POS, ATS and web-based
scheduling preferred
Keywords: Papa Johns, Madison , General Manager, Executive , Madison, Wisconsin
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