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Office Manager

Location: Madison
Posted on: May 27, 2023

Job Description:

Job Type



Eternity Homecare has an opening for a full-time Front Office Manager to join our team! We are looking for someone who enjoys being a part of a team, recognizes the importance of providing exceptional services and can give our members a positive and memorable experience every day.


  • Manage office activities of personal care services agency and resolves problem arising from members' questions, coordinate tasks, activities, and inquiries by providing the following duties personally or through subordinate executive officers and managers.
    Essential Duties and Responsibilities include the following. Other duties may be assigned.
    • Responsible for the training, development and supervision and manage office including the Assistant Front Office, Phone and validation members time sheet and online clock in and clock out.
    • Confers and cooperates with other managers and Director of Rooms Division to ensure coordination of activities.
    • Perform essential duties of subordinates.
    • Resolves guest questions and complaints.
    • Answer inquiries pertaining to company policies and services
    • Manager Office files.
    • Coordinate members services status
    • Works with the Executive team members to create and implement the Front Office budget.
    • Ensures that all areas are adhering to the Office budget.
    • Promotes the Vision of the company to members and guests.
    • Ensure open-line communication.
    • Perform shift duties at Front Desk, in order to increase the exposure with service team members and guests.
    • Manages one subordinate manager and/or supervisors who supervise front line staff of the Front Office including PBX, Front Desk, Bell Staff, and support Staff. This position also directly oversees front line staff and service members.
    • Is responsible for overall direction, coordination, and evaluation of the department. Carries out supervisory responsibilities in accordance with the organization's policies & applicable laws. Responsibilities include hiring, training employees: planning, assigning directing work; appraising performance; rewarding & disciplining employees; addressing complaints & solving problems.


      College degree and bilingual in English and Spanish preferred. One years minimum progressive experience in Front Office supervisory/management position. Must be available weekends, holidays, and be flexible to work AM/PM shifts according to business demands. Proficiency in writing and verbal communication, Microsoft Word, Microsoft Publisher, Microsoft Excel, Microsoft Outlook as well as internet.

      Qualified applicants must be able to successfully complete a pre-employment drug test and background check. Eternity Homecare is a drug-free workplace.

Keywords: ETERNITY HOMECARE, INC., Madison , Office Manager, Executive , Madison, Wisconsin

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