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Multi-Line Claims Manager

Company: Rural Mutual Insurance
Location: Madison
Posted on: March 20, 2023

Job Description:

Manages a claims unit of up to seven multi-line adjusters, including the review, adjustment, and payment of claims. Rural Mutual writes Personal, Commercial, and Farm policies; the types of claims the manager will encounter include property damage, casualty/bodily injury, farm/agribusiness, and commercial claims. Other responsibilities include managing customer complaints and satisfaction surveys, expense control, monitoring loss cost objectives, and supporting cross-functional and cross-claims specialty coordination. This is a remote position that requires travel around the state of Wisconsin.

Responsibilities:
--- Hires, trains, supervises and educates field claims adjusters in multi-line claims
--- Identifies, develops, and retains high performing associates
--- Assigns claims and manages claim inventories for each adjuster
--- Maintains diaries in order to assure that proper investigations are completed and file documentation meets company Best Practices
--- Resolves customer complaints according to Best Practices. Monitors customer satisfaction to drive action plans for improvement
--- Other duties as assigned

Qualifications:
--- Bachelor's degree in risk management & insurance, business administration, or related degree or equivalent work experience
--- Previous supervision/management of multi-line field adjusters preferred OR minimum of five years multi-line claims adjusting experience
--- Knowledge of and ability to use/train the use of estimating programs (e.g., Xactimate, Audatex, etc.)
--- Ability to perform in a self-motivated environment
--- Ability to take recorded statements, understand physical inquiries, investigate, and negotiate
--- Participates in multi-line claims field audit to ensure quality claims handling and compliance with company Best Practices
--- Excellent verbal and written communication skills as well as strong decision-making and prioritization skills
--- Demonstrated exceptional leadership skills
--- Demonstrated exceptional analytical, problem solving and decision-making skills
--- CPCU designation preferred
--- Bilingual abilities (Spanish, Hmong, etc.) a plus

About Company:
WHAT YOU'LL LOVE ABOUT RURAL MUTUAL INSURANCE:



We created a welcoming place to work with friendly and professional leadership. -We are known for the great care we take with our staff, our agents and our customers. We are passionate and determined about delivering the best customer service, preserving insurance industry knowledge, and making a difference by the work that we do.



We believe in a healthy work/life balance and to that end offer a competitive and comprehensive compensation package including health, dental, life, LTD, and vision insurance as well as an employee bonus plan, matching 401(k) plan, and generous time off benefits.

Keywords: Rural Mutual Insurance, Madison , Multi-Line Claims Manager, Executive , Madison, Wisconsin

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