Program Director, Ambulatory Access Operations

Company: UW Health
Location: Madison
Posted on: March 19, 2023

Job Description:

W ork Schedule :

This is a full-time, 1.0 FTE position that is scheduled to work Monday through Friday from 8:00 am to 5:00 pm. Hours may vary based on the operational needs of the department. This position is hybrid for individuals living in Wisconsin or Illinois.

Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Program Director, Ambulatory Access Operations to:

Lead workforce planning, analytics, and technology for UW Health's Central Scheduling team.
Facilitate the selection and implementation of telecom and workforce management tools for call center and clinic-based teams.
Develop and maintain people, process, and technology solutions to support front line team members in providing Remarkable Healthcare.
Build and maintain strong working relationships with staff, leaders, and providers to ensure success of the ambulatory access program in multiple specialties.

At UW Health, you will have :

An excellent benefits package, including health and dental insurance, paid time off and retirement plans.
Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
Access to UW Health's Wellness Options at Work that support employee/family well-being.
Tuition reimbursement - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

Education :

Minimum - Bachelor's degree in business, healthcare administration or related field.

Preferred - Master's degree in business, healthcare or related field.

Work Experience :

Minimum - Three (3) years of progressive leadership in a contact center or other relevant environment including experience with workforce optimization software, enterprise analytics, and/or project management.

Preferred - Five (5) years of progressive leadership in a contact center including experience with workforce optimization software, enterprise analytics, and/or project management. Experience in healthcare or related field.

Licenses and Certifications :

Preferred -

Project management certification (PMP, PRINCE 2, Agile, other)
ITIL Foundation Certification
Lean Six Sigma Certification
Certification in Epic Cogito and/or Cadence

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

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Keywords: UW Health, Madison , Program Director, Ambulatory Access Operations, Executive , Madison, Wisconsin