Manager Faculty Advisory Services

Company: Pearson
Location: Madison
Posted on: March 18, 2023

Job Description:

Manager Faculty Advisory Services Madison , Wisconsin Apply Now Internals Apply Here Share this job

• share to linkedin
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• share by email The position of Manager Faculty Advisement Services guides a team of current and former higher education instructors who act as subject matter experts for Pearson products. This team of Faculty Advisors brings their expertise with education and our products to bear to help our Sales teams, Faculty Support and Technical Support serve our higher education customers. The position of Manager of Faculty Advisors guides this team.The Manager of Faculty Advisement Services will work from home and report to the Director of Consumer Insights and Analytics - Higher Education. The manager will lead a team of Faculty Advisors ensuring quality delivery of services to higher education faculty members throughout the U.S. This leadership position entails understanding each team member's individual performance level, needs and areas for development (based on their competencies). The manager will develop trust and adapt to the unique learning and personality styles of each team member. Coaching and documenting coaching consistently to develop the middle performers and retain and leverage the top contributors. The manager will lead and manage the team to deliver to the business including bringing to market new advisement services and resources for faculty.Responsibilities:
  • Work with the Director of Consumer Insights and Analytics - Higher Education to develop the strategic plan and set the annual goals for faculty advisement services, ensuring they are in line with the purpose of Higher Ed go-to-market goals, and will propel us to a strong competitive position in the market.
  • Work with the Director of Consumer Insights and Analytics - Higher Education to create/maintain a formal feedback process to consolidate the educator feedback learned by the Faculty Advisors into real world insights. Insights will be shared with Marketing, Sales, Product Development and Services in a formal setting.
  • Foster a customer-centric, diverse, equitable and inclusive culture.
  • Responsible for recruiting and bringing in strong talent to the organization.
  • Ensure strong training, coaching, and development of your direct reports.
  • Pro-actively seek candid and trusted feedback on the performance of direct reports from stakeholders to be used in coaching and development activities.
  • Make decisions based on data points from multiple sources simultaneously and teach your team to use data to drive behavior within their business.
  • Set benchmarks and clear expectations using key performance indicators (KPIs) with your team. Continually adjusting, evaluating information, and reinforcing priorities to meet and exceed goals.
  • Assist in reporting the teams KPI's with the goal of highlight the team's success and impact upon Sales Closures and Customer Retention.
  • Work with our internal Marketing teams to establish a calendar for Customer Training via Webinar.
  • Lead your team to anticipate and meet the needs of both internal and external customers, and develop, deliver, and continuously improve, high-quality advisement services.
  • Keep pace with, understand, and appropriately apply higher education teaching methods and principles.
  • Lead your team to develop and measure methodologies to support improved and sustained efficiency of instructor onboarding and course implementations of Pearson digital solutions.
  • Establish productive and collaborative relationships with leadership across Higher Ed services, sales and product teams and work together to achieve all revenue and retention goals.
  • Ensure that your team of Faculty Advisors exhibit and maintain a high level of professionalism, instructional support and customer service.
  • Develop effective and efficient communication among Faculty Advisors and with internal and external customers.
  • Contribute to Voice of Customer programs that inform product development, roadmaps, releases and service offers.
  • Ensure compliance of your team with all company policies, procedures, certifications, standards and ethics.
  • Perform additional duties as assigned by Director of Consumer Insights and Analytics - Higher Education.
  • Travel up to 15% of the year, as budgets allow, to meet with key customers, attend and/or lead conference sessions, and internal meetings.Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, and New York City laws, the pay range for this position is as follows:Minimum full-time salary range is between $90,000. - $100,000.This position is eligible to participate in an annual incentive program, and information on benefits offered is here here .We value diversity, equity, and inclusion. We value the power of an inclusive culture and a strong sense of belonging. We seek to infuse diversity and inclusion in everything we do while promoting a culture where differences are embraced as strengths; opportunities are equal and accessible; consideration and respect are the norm; and all team members are supported in reaching their full potential.Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.Qualifications/Requirements:
    • Passion for teaching and learning and demonstrate a deep understanding of the higher education space.
    • At least a Masters' degree (preferably doctoral). Degree in Math, Science, or Business is preferred.
    • Have at least five years of teaching experience in a higher ed setting,
    • At least three years of management experience and can demonstrate success in building and leading a team in a virtual setting.
    • Have led a team to meet and/or exceed all goals.
    • Demonstrate strong leadership qualities, particularly in the areas of change management, planning, and talent development.
    • Confident, credible, and collaborative. You communicate professionally with all team members,
    • Communicate effectively with internal stakeholders including sales and services leaders, product leadership, as well as external stakeholders including administrators and faculty at colleges.
    • Consistently work to develop and leverage the attributes of executive presence when representing yourself the team, and the organization. You are a role model for team members and stakeholders.
    • Digitally savvy and demonstrate an aptitude for learning and implementing new technologies. Preferably, you have experience working directly with digital course solutions, such as Pearson MyLab, Mastering, Revel, Pearson+ or eTexts, and with learning management systems.
    • Proficient in Microsoft Office products. Preferably you have experience with Salesforce and ServiceNow.Pearson Higher Education is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.Primary Location : US-RE-RemoteLearning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose - to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world's leading learning company. Learn more at pearsonplc.com.Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racistcompany in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive. To learn more about Pearson's commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need.All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.Job: SALESOrganization: Higher EducationSchedule: FULL_TIMEReq ID: 10803#location

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