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Operations Care Center Manager

Company: Gateway Services Inc
Location: Poynette
Posted on: January 28, 2023

Job Description:

Facility ManagerWe're Midwest Cremation Services, part of North America's largest provider of pet aftercare services. Our Poynette facility is an inclusive home to a warm, friendly crew, who take pride in the meaningful work they do.We're looking for empathetic, results driven, and customer centric leaders to join our team, one who understands the balance between enthusiasm and compassion.You'll work with a close-knit team you know you can depend on, one that provides comprehensive aftercare services that include cremation, grief support, and memorials. Our team members are explorers, glass artists, car enthusiasts, parents, theme park fanatics, dog agility trainers, students, and moviegoers - and they love the work-life balance afforded at Midwest Cremation Services. We value the effort you put in and provide opportunities for growth within our organization.Reports To: Area Vice President or Regional ManagerSummaryThe Facility Manager is responsible for day-to-day decision making and team leadership pertaining to all aspects of operations. Facility Manager will also oversee the deployment of corporate strategic plans within the site's operations. This role will oversee the effective and efficient operation of all site processes in support of the organization's targets for productivity, quality, customer service, revenue and profitability growth.Core CompetenciesCustomer FocusEthics and IntegrityCommunicationTeamworkQuality OrientationAdaptability/ FlexibilityDecision Making and JudgementPlanning and OrganizingProblem SolvingAccountability and DependabilityCoaching and MentoringDevelopment and Continual LearningWhat you'll doOversee all day to day operations at the facilityEnsure all activities are performed safely and that the facility is maintained in a compliant state"Act like an owner" - demonstrate a strong business acumen when dealing with fellow employees, suppliers and customersDemonstrate comfort with P&L Statement and Cost reviews on a monthly basisCollaborate with corporate, AVP and COO and Regional Manager on annual budget developmentUtilize Key Performance Indicators to set objectives and drive facility performanceAnalyze daily and weekly demand signals (intake) and manage on-time fulfilment of ordersCoordinate labor requirements against demand (short term and medium term)Understand equipment capabilities required to fulfill demandCoordinate tools operating supplies, packaging materials and products required to fulfill demandManage completion of orders from intake to delivery to ensure on-time delivery of ordersMaintain dashboards in PeT (our central order tracking and fulfillment software)Resolve order exceptions as they arise; work with client care, clinics and other departments to drive resolutionMonitor pending deliveries and expedite past-due deliveriesMaintain and optimize routes for pick-up and delivery efficiencyManage inventory levels of product and supplies and coordinate re-ordering as requiredManage all aspects of the local workforceWork in conjunction with HR on all hiring, terminations, and performance managementCoordinate and/or conduct training for all new and existing staffSchedule personnel and coordinate coverage for absenteeism and vacationsVerify timecards to ensure accurate biweekly payroll; manage employee expensesDrive continuous improvement and ensure facility is well maintainedEnsure equipment preventative maintenance schedules are adhered toParticipate in routine audit and continuous improvement activitiesManage implementation of special projects (new products, services or equipment related)Model and reinforce Gateway's operational standardsDeploy policies, standards and proceduresAudit the facility to identify and close gaps versus Gateway's standardsMaintain facility in "tour ready" condition at all times.Perform all operations and customer service duties including, but not limited to: loading and unloading crematoriums, processing cremains, packaging, quality control and servicing a route as a driver/customer service representativeManage all local customer relations and interactions (intake, viewing and visitations, emergency pick-ups etc.)Confidently address any, and all, client concerns (with or without support from other functional areas)Engage with Sales team on local clinic retention and adoption initiatives or other clinic-facing sales activitiesPerform other duties as required.Why you're a great fitHigh School diploma or equivalent.Post-secondary degree or diploma attainment is ideal3-5 years previous supervisory experience in an industrial or service environment with proven leadership abilitiesDemonstrated leadership skills, with a strong focus on operations and business processesDemonstration of working independently with minimal supervision, meeting scheduled timelines and budgetsDemonstrated ability to identify key issues and propose practical solutionsDemonstrated ability to plan, prioritize and execute activities and projectsYour work environment will includeAn office setting, working at a desk using phones and computersFrequent bending and lifting, (100lb minimum weight)Overtime and weekend work may be available during busier timesYou may occasionally handle deceased petsWhat you can expect from usCompetitive payMedical, vision, and dental insuranceSupportive management and administrative teamsThe potential for career growth within our organizationFree, on-demand continuing education coursesEmployee Assistance ProgramPaid holidays and time offGateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources.

Keywords: Gateway Services Inc, Madison , Operations Care Center Manager, Executive , Poynette, Wisconsin

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