Director of Waterparks
Company: Great Wolf Lodge
Location: Lodi
Posted on: January 26, 2023
Job Description:
The Director of Aquatics is responsible for directing all
aspects of aquatics services and programming including but not
limited to operations, planning, budgeting, staffing and payroll.
Senior level position, which must ensure guest and employee
satisfaction is achieved while maintaining profitability within the
aquatics function. Essential Duties & Responsibilities
- Develop detailed, realistic, and comprehensive plans that
support organizational objectives, effectively allocating resources
and time across groups or departments
- Fiscal and budgetary management of aquatic operations including
creating and maintaining departmental budgets, forecasts, and
financial reports as needed; reviewing and approving all purchases
for the department
- Participate and collaborate on cross-functional teams in order
to effectively coordinate resort activities
- Monitor, manage and respond to guest comments and proactively
addressing guest comments with operational resolutions
- Conduct investigative actions with guests, where necessary, for
guest service and liability claims
- Develop, implement, and monitor schedules for the waterpark
operation
- Recruiting, hiring, training, and evaluating team member
performance against standards; including evaluation of compensation
changes
- Plan and implement staff training and development programs
within the department
- Participates in the Manager-On-Duty (MOD) program and executes
duties
- Describes and assign responsibility and authority for the
operation of the department
- Monitor mechanical equipment and reports any problems to
Engineering for repair by submitting work orders for repairs
immediately to ensure effective waterpark operations
- Serve on resort Executive Committee to represent the interests
of the waterpark and safety programs
- Enforce policies and procedures; maintain a working knowledge
of general and departmental safety procedures. Attends safety
training programs and in-service education as required
- Oversee Risk Management and Safety programs Required
Qualifications & Skills
- High School diploma or GED
- Experience creating and maintaining documents with Microsoft
Office (Word, PowerPoint, Excel)
- Minimum of 3 years experience managing large aquatics
department with various waterpark attractions
- Ellis & Associates (E&A) International Lifeguard Training
Program license
- E&A Basic Leadership Training License
- E&A Instructor License
- Experience in First Aid, CPR, and AED
- Certified Pool Operator (CPO) or Aquatic Facility Operator
(AFO) license
- Willingness to work flexible schedule including nights,
weekends, and/or Holidays as needed Desired Qualifications & Traits
- College Degree
- Emergency Medical Technician or other medical background
- Demonstrated ability to effectively resolve conflict
- Committed to comprehensive and in-depth analysis, planning, and
implementation of every work effort
- Projects a positive public relations image to team members and
guests.
- Ability to motivate diverse groups to achieve extraordinary
goals and overcome challenges Physical Requirements
- Swim 50 yards in 4 ft. of water and retrieve a 10 lb brick from
the bottom of pool
- Sit or stand for extended periods of time.
- Extended exposure to hot and humid environments.
- Climb multiple flights of stairs Equal Opportunity
Employer/Protected Veterans/Individuals with DisabilitiesThe
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Great Wolf Lodge, Madison , Director of Waterparks, Executive , Lodi, Wisconsin
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