Manager, Bookstore Operations

Company: Mid-State Technical College
Location: Wisconsin Rapids
Posted on: January 26, 2023

Job Description:

Position SummaryResponsible for planning and managing day-to-day operations of the bookstore, including exceptional customer service, budget, textbooks, merchandising, and staff supervision.Duties & ResponsibilitiesManage textbook operations including adopting, ordering, receiving, stocking, and selling.Review and approve invoices to ensure accuracy for credit card processing and payment.Maintain bookstore inventory records.Collaborate with other departments to establish textbook strategies and processes, including working with faculty to address textbook edition changes, out of print textbooks, and textbook affordability.Respond to and resolve vendor and customer issues, concerns, and questions.Establish and maintain vendor relationships for textbooks and general merchandise.Prepare and manage bookstore budget, daily and weekly reports and deposits, and year-end inventory process.Provide customer service by responding to general or specific inquiries from students and staff.Perform sales activities to include using point of sale system for sales, returns, and refunds and to process cash and credit/debit card transactions.Maintain bookstore website to ensure inventory and general information is up to date.Coordinate the textbook rental and textbook buy-back processes.Maintain storeroom and bookstore in a neat and orderly manner.Work with all campuses to ensure textbook and general merchandise availability at each location.Collaborate with marketing department to increase presence of bookstore with student population.Handle sensitive information in accordance with applicable guidelines and regulations.Supervise, support, and evaluate the staff in areas of responsibility.Other duties as assigned.QualificationsAssociate degree in Business, Accounting, Marketing, or related field required.Minimum of two years of retail experience or experience in a college/university setting. Retail management experience preferred.Experience working at a college or university preferred.Working knowledge of Windows, Microsoft Office applications, point-of-sale systems, and PeopleSoft applications, or the ability to learn and use PeopleSoft. Proficient in Microsoft Office applications including Excel, Word, and Outlook.Must possess excellent organizational, interpersonal, and communication skills.Must possess ability to:

• Focus and manage individual performance by helping others set performance goals and then, track results and evaluate performance effectiveness.
• Encourage others to implement better approaches to address problems and opportunities; lead the implementation and acceptance of change within the workplace.
• Use appropriate methods and a flexible interpersonal style to build, motivate, and guide a cohesive team to complete team goals.
• Set high goals for personal and group accomplishment; use measurement methods to monitor progress toward goals; tenaciously work to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
• Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.
• Demonstrate a positive attitude and approach toward work.Must embrace Mid-State's core values of student centeredness, commitment, accountability, respect, integrity, and exceptional service.Compensation & BenefitsCompensation is dependent upon experience and qualifications.Benefits include health, dental, and vision insurance; life insurance; short-term and long-term disability; paid time off and holidays; flexible spending account; Wisconsin Retirement System; 403(b) and 457; employee assistance program; educational assistance; and employee wellness program.How To ApplyTo be considered for this position, you must complete an online application. You should have the following information available when completing an application:
  • Contact information (addresses, phone numbers)
  • Employment History
  • Education
  • Electronic copy of resume and transcriptsApplication materials submitted via mail, fax, email, or in-person will not be considered.Incomplete applications or applications noting 'See Resume' will not be considered.Position requirements updated and reposted on 1/4/23. Continuous recruitment with first review of completed applications starting January 18, 2023. Applications received on or after January 18th may be considered in a secondary pool.Please note that Mid-State's main form of communication during the recruitment process is email. In addition to receiving communications from email addresses with domain, you may receive emails from . Please be sure to watch your inbox as well as junk, spam, and clutter folders.Equal OpportunityMid-State Technical College, an equal opportunity employer and educator, does not discriminate on the basis of race, color, national origin, gender, disability, sexual orientation, or other applicable legislated categories, in its services, employment programs, and/or its educational programs and activities, including but not limited to admission, treatment, and access. Mid-State Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs and activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: VP-Human Resources, 32nd Street N, Wisconsin Rapids, WI 54494, Phone: or Email:.Optimize Your Online Application ExperienceBelow you will find a few technical tips to help ensure a positive and successful online application experience:
    • Be sure to fill in each field in the application. You will receive an error message at the time of submission and your application will not be submitted if each required field is not filled in.
    • Avoid clicking the back, forward, or refresh buttons while applying. Doing so will interfere with the submission and may result in data loss.
    • Clear your browser's temporary files/cache and cookies prior to beginning the application.
    • Disable pop-up blockers.
    • Do not bookmark or favorite the application. Navigate to the careers site each time you wish to access your saved/submitted application.
    • Your application session will remain open for 24 hours assuming you do not close your browser. To ensure submission, complete the application process within that time frame.
    • The following browsers are currently supported:EdgeFirefoxChromeSafari
      • The following operating systems are currently supported:Windows 7, 8 and 10, both 32-bit and 64-bit, as well as Mac OS 10.6 and greater.If you experience issues in submitting your online application, please contact Human Resources at .

Keywords: Mid-State Technical College, Madison , Manager, Bookstore Operations, Executive , Wisconsin Rapids, Wisconsin