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Customer Account Enablement Group Product Manager

Company: U.S. Bank
Location: Madison
Posted on: November 26, 2022

Job Description:

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.Job DescriptionA leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.Elavon is looking for a Group Product Leader to shape the future of Elavons enterprise customer onboarding and fulfillment experience. In this role, you will lead a team dedicated to the definition and delivery of the onboarding and fulfillment of our large-scale customers. The focus will include onboarding activity for large-scale customers post-sale, and ongoing product fulfillment and tracking activity throughout all customer lifecycles. We are looking for a Customer Account Enablement Group Product Manager to drive product growth as our customers progress through their onboarding and fulfilment journeys with Elavon. This role will work closely with business leaders, customers, as well as development teams to define and deliver solutions for our customers. As Group Product Manager, you will lead the team in creating a tailored post-sale experience, which will allow customers to accomplish their business goals and identify future opportunities for growth.Responsibilities:

  • Participate in the development and ongoing evolution of an industry-leading customer onboarding products needed to effectively onboard large-scale customers.
  • Lead the team in partnering with development teams and SMEs to define, prioritize, build, and measure improvements to the onboarding and fulfillment experience. Predict, prevent, and identify issues through clear metrics, monitoring, and alerting.
  • Own the product lifecycle, including key milestones identify, design, prototype, configure and implement new product features and capabilities across the customer experience.
  • Act as SME regarding large-scale onboarding and fulfillment with business and technical resources to ensure internal/external UI/UX aligns digital product best practices.
  • Support new product work prioritization processes led by the Project Management Office and give direction to the Product team. Provide estimates, manage workload, and work with your team to assist as needed in managing capacity to support new or existing work.
  • Perform requirements/solution design for initiatives involving multiple products as well as applications owned by other teams. Remove roadblocks, escalate where appropriate.
  • Identify customer experience opportunities that create impact across the organization
  • Communicate clearly with team members, customers, and leaders.
  • Remain compliant with policies, processes, and legal guidelines.Basic Qualifications:
    • Bachelors or Masters in an Engineering discipline, Information Systems, Computer Science OR an MBA degree with engineering/quantitative background
    • 10+ years of experience in onboarding, customer fulfillment and/or customer success product management, 5+ years of managing product teams or a combination of both experiencesPreferred Skills/Experience:
      • Excellent verbal communication skills, ability to simplify complexity in presentations
      • Expert team leadership skills, ability to work well with others in cross functional areas
      • Agile software development experience, JIRA software background ideal
      • Ability to lead & influence at every phase of the product lifecycle from vision/ideation to design & solution evaluation, to UX definition, to build, to GTM readiness & launch
      • Ability to use data to drive decision-making at all levels within an organization
      • Strong managerial skills in hiring, leading, growing and upskilling direct and indirect reports
      • Strong communication and presentation skills especially with executive audiencesIf theres anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .Benefits:Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .EEO is the LawApplicants can learn more about the companys status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $131,240.00 - $154,400.00 - $169,840.00This is an Elavon posting. Elavon is a part of the U.S. Bank family.Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Keywords: U.S. Bank, Madison , Customer Account Enablement Group Product Manager, Executive , Madison, Wisconsin

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