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Manager, Ecommerce Product Management, Post Purchase (Remote)

Company: Under Armour, Inc.
Location: Madison
Posted on: November 26, 2022

Job Description:

Manager, Ecommerce Product Management, Post Purchase (Remote)Date: Oct 23, 2022Location: Remote, USCompany: Under ArmourUnder Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but cant imagine living without.Position SummaryWe are seeking a Manager of Product, Post Purchase that will be responsible for fueling digital growth within our commerce ecosystem. Youll work closely with product and design leaders for within our Global Ecommerce Product team - with a specific focus on leading our Post Purchase team for our global returns, exchanges, and account experience. Youll be part of a close-knit team who is transforming Under Armour as it strengthens and deepens its relationship with its customers. We are passionate about making athletes better. To do this, we must stay close to our consumers, which means listening and performing research, designing experiments, digging into product analytics, and engaging with our athletes whenever possible.Essential Duties & Responsibilities

  • You will own a complex set of projects and are accountable for both execution and setting direction for their projects. Product decisions are more nuanced and often balance long-term optimizations, as well as innovative test and learn initiatives.
  • As the manager of the Post Purchase team, you will focus on consumer experiences and interactions that occur after a buying occasion where communication is critical. At this point in the consumer journey, the decision to keep or return product is top of mind and you will deliver a seamless experience to support the consumers return or exchange decisions.
  • Lead, coach and develop a team of Product Managers in support of operational excellence.
  • This role is globally focused and will require strong partnership and collaboration with regional teams to understand market nuances that may shape our global experience.
  • The Manager of Product works across their area ensuring integration and strategic fit within the broader product and product line. Works with cross functional stakeholders on a regular basis and is expected to identify and marshal resources as needed to be successful.
  • You know your competition by doing research and understanding the overall competitive landscape looking for ways to differentiate from the pack.
  • You write specifications and lead multidisciplinary teams (engineering, design, project management, etc.) to deliver features to our consumers.
  • You will analyze customer feedback, product analytics and external benchmarking to identify new feature opportunities and make iterative product changes based. You will identify testing opportunities to maximize the impact of new capabilities for different customer segments.
  • You should provide clear, transparent communication about progress, priorities and decision making and what data points are driving the decision making and prioritization of the roadmap. Through these roadmaps you will influence partners by championing the value of personalization across the digital landscape of UA.Qualifications (Knowledge, Skills & Abilities)
    • Team oriented desire to be a part of and contribute to a high-performance culture.
    • A successful Manager of Product is passionate about the consumer experience.
    • You can define solutions for more complex user needs. They are perceived by team members to be in both Design and Engineering not just as a facilitator but a full partner / leader in innovation.
    • The Manager of Product, Post Purchase drives the roadmap for their area. They are managing multiple projects in flight over significantly different time horizons. They escalate project timeline and coordination of issues and are the primary negotiator for their team
    • You can set clear direction for teams, collaborate with peers, and motivate them to achieve goals
    • You are a great storyteller, able to build a strong product narrative which clearly articulates the motivation for the project, goals, and path to success. You can frame the problem and solution in a logical and organized manner in both written and verbal communication. You are comfortable in presenting to groups of people and can do so in a persuasive manner.
    • You will be building broad consensus across multiple product teams on overall product direction and influencing other teams' projects accordingly. You are an active owner of the overall project team(s) health and ensure that team morale is high.Education And / Or Experience
      • Minimum 5+ years in software, technology, or consumer focused roles (E-Commerce experience preferred, Global experience a plus)
      • Minimum 3+ years in product management role driving consumer outcomes
      • Demonstrated experience managing teams and providing team leadership.
      • Passionate about making all athletes better around the world.
      • Excellent analytical and problem-solving skills. Proven ability to find answers to business questions via hands-on exploration of data and research.
      • Experience in optimizing product features after release through data-driven iteration.
      • You can design digital process flows for data and people and have familiarity with prototyping tools such as Zeplin or InVision.
      • Ideally proficient in scrum/agile development methodologies and tools.Other Requirements
        • Travel: IE- 1-2 times per quarter
        • Bachelor's degree in technology, marketing, math, or related discipline preferred.
        • You have experience working with remote vendors, teammates, and customers in other countries.
        • You are skilled at multi-tasking, prioritizing your work and problem solving.
        • You are diligent in documenting and standardizing your work.
        • You have experience working with Agile tools such as Jira, collaboration tools like Confluence and Roadmunk.
        • Return to Work Designation: Fully RemoteSalary and Relocation
          • No relocation provided Fully Remote
          • Base Compensation Range: $120,000 - $164,000At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.Learn more about Under Armours COVID-19 response and Teammate vaccination policies here .

Keywords: Under Armour, Inc., Madison , Manager, Ecommerce Product Management, Post Purchase (Remote), Executive , Madison, Wisconsin

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