-Flexible scheduling including days, nights and weekends.
-A comprehensive benefit package including Medical, Dental and
Vision coverage as well as Paid Time Off, 401K contribution
matching and voluntary life insurance.
-Discounts to our 3 onsite restaurants.
-Discounts to our onsite Spa's services and retail as well as
discounted stays at affiliated hotels.
-Discounted onsite parking for full-time team members, discounted
off-site parking for part-time team members, or a supplied Madison
Metro bus pass.
-Direct the daily activities of the Front Desk and Guest Service
-Interview, train and schedule the Front Office staff as needed in
line with operational needs.
-Assist with coverage of Front Desk, Bell Staff, Valet and
Concierge positions as scheduled and or needed.
-Direct an exceptionally genuine, professional, warm, and efficient
welcome registration process for all check-in guests. Ensure
correct reservation room assignment at prescribed rates and payment
-Oversee a professional luggage handling and delivery system to
guest room inside of Front Office Standards.
-Provide quality checkout at end of stay, accurately settling
billing and ascertaining thorough guest satisfaction.
-Conduct Performance Evaluations, Reviews and employee discipline
as needed in accordance with The Edgewater Hotel policies and
-Coordinate daily group arrivals, departures and billing
requirements with respective Sales and Food/Beverage Departments.
Block rooms for arrivals, ensure reservation types and preference
details are properly in place and actioned.
-Review daily VIP arrivals to ensure proper handling of Special
Attention Guests, Return Guests, and Groups.
-Ensure all financial and credit procedures are followed. Follow up
on credit issues with guests and or relevant departments and report
out as needed.
-Review all paid-outs, Petty Cash disbursements and Direct
Billings. Check and sign off on all cashiers' work at end of shift
to ensure all transactions are reconciled with proper approvals and
-Act in all matters related to the safety, security, satisfaction
and wellbeing of hotel guests and employees when senior managers
are not available in accordance with existing Standard Operating
Procedures. Calmly respond swiftly and effectively in any hotel
emergency or safety situation.
-Resolve guest complaints from all areas of the hotel, handling all
guest interactions with the highest level of hospitality and
professionalism, accommodating special requests whenever
-Assist guests in all inquiries regarding hotel services, hours of
operations, key hotel personnel, in-house events, directions, etc.
Promptly respond to all guest requests in a professional, timely,
-Maintain a balanced bank as assigned in accordance with Hotel's
cashier policies and procedures.
-Run on behalf of the Rooms Division, the Daily Morning meeting.
Highlight and communicate matters of import to the Hotel for the
day. Represent the Front Office Department in departmental meetings
including Resume and BEO if/when required.
-Assist as needed, other department's over "all hands" dates and
high occupancy days as requested.
Non-essential Functions include:
-Assist with responsibilities and duties in any Rooms Division
area. Provide Crunch Team assistance throughout the hotel.
-Perform other task or projects as assigned by Hotel
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this
This position operates in a professional office environment. The
role uses standard office equipment such as computers, phones,
photocopiers, filing cabinets and fax machines. This position
requires weekend and evening work with the chance of occasional
overnight shift coverage.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job.
While performing the duties of this job, the employee is regularly
required to talk or hear. This position is very active and is
frequently required to stand; walk; use hands and fingers to handle
or feel; and reach with hands and arms, occasionally required to
sit; climb or balance; and stoop, kneel, crouch or crawl. The
employee must frequently lift or move up to 10 pounds and
occasionally lift or move up to 50 pounds. This position is
required to occasionally move bell carts, housekeeping carts, and
guest belongings. Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral
vision, depth perception and ability to adjust focus.