General Manager - Dennys
Company: WKS Restaurant Group
Location: Wilton
Posted on: June 25, 2022
Job Description:
OVERVIEW OF POSITIONThis position is responsible for all
elements of day-to-day operations; including increasing sales,
meeting profit objectives, execution of new program, and ensuring
guest satisfaction. Other duties may be assigned.PRINCIPLE DUTIES
AND RESPONSIBILITIES
- In conjunction with the District Manager, develops restaurant
operating plans supportive of company and market strategies which
will achieve business growth (sales and profit) and guest
satisfaction.
- Plans, schedules and analyzes unit's staffing including future
management needs, ensuring sufficient development and training of
all employees.
- Exercises discretion in addressing changing demands of the
business.
- Ensures that all menu items are prepared and served in
accordance with Brand Standards.
- Maintains proper inventory levels for both food and nonfood
items in accordance with company guidelines using correct ordering
procedures and efficient usage and yield application.
- Ensures guest satisfaction through directing operational
execution of proper service in a clean and pleasant environment.
Makes changes to the operation as necessary to ensure guest
satisfaction.Enforces Brand Standards service requirements.
- Investigates customer feedback, coordinates response and
provides guidance to management and employees to improve customer
service.
- Responsible to maintain and up hold all Brands Corporate Brand
Standards, Recipe standards and best practices in our
restaurants.
- Responsible to maintain and up hold compliance with all
applicable local, state and federal laws and regulations in our
restaurants.
- Ensures that proper management procedures and practices for the
facility and equipment are adhered to through preventive
maintenance, energy conservation, repairs, security measures, and
that safety and sanitation requirements are met. Meets all food
safety standards.
- Embodies, promotes and teaches Company values and policies at
all times in all aspects of restaurant operations, with a strong
focus on Safety.
- Participates in the recruitment and selection of restaurant
management. Responsible for the recruitment, interviewing, and
selection of hourly employees.Maintains accurate and complete
paperwork relating to restaurant and personnel administrative
requirements.
- Manages controllable expenses focusing on labor standard, cash,
R & M, food costs, and other operating expenses. Analyzes financial
reports and develops and implements plans for areas needing
improvement.
- Maintains awareness of local market trends, competitive stance
and opportunities. Selects and implements appropriate local
restaurant marketing programs, with assistance and guidance from
the District Manager and field support representatives.
- Creates and maintains a positive work environment, ensuring
open communications. Communicates employee relations issues or
problems to the District Manager and Human Resources. Administers
disciplinary process according to established procedures.
- Demonstrates commitment to a high level of service and
hospitality. Responds to concerns and complaints in a professional
and non-defensive manner.
- Influences supervisors, subordinates and peers effectively.
Manages disagreements and conflicts in an open, constructive and
timely manner.
- Strong leadership skills and high level of flexibility is
required.HOSPITALITY & GUEST SERVICE SKILLSAll employees are
expected to provide customer service that is extra ordinary and
exceeds the expectations of our guests.Employees are required to
follow established policies and guidelines that go beyond simply
smiling, greeting, and being nice to guests. Going above and beyond
encompasses attitudes, respect, and flexibility.Employees are
expected to have a positive can-do attitude; to treat others with
respect; and easily adjust to changes in the work
place.QUALIFICATIONSTo perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed within are representative of the knowledge,
skill, and/or ability required. Strong knowledge of restaurants
operations. Ability to successfully provide day to day
results.Ability to evaluate and positively impact the environment.
Ability to provide on-the-job training for others. Adequate
presentation skills. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.SUPERVISORY RESPONSIBILITIESResponsible for between 15 -
50 subordinates. This number will be determined by restaurant
volume.EDUCATION and/or EXPERIENCEHigh School Diploma and 5-7 years
of management experience. College degree preferred and/or
equivalent combination of education and experience. Basic computer
skills are required.LANGUAGE SKILLSAbility to read, analyze, and
interpret general business literature.Ability to write reports,
business correspondence, and procedure manuals.Ability to
effectively present information and respond to questions from
groups of managers, clients, customers, and the general
public.MATHEMATICAL SKILLSAbility to calculate figures and amounts
such as discounts, interest, commissions, proportions, percentages,
area, circumference, and volume.Ability to apply concepts of basic
algebra and geometry.REASONING ABILITYAbility to solve practical
problems and deal with a variety of concrete variables in
situations where only limited standardization exists. Ability to
interpret a variety of instructions furnished in written, oral,
diagram, or schedule form.PHYSICAL DEMANDSThe physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.While
performing the duties of this job, the employee is regularly
required to work 50 55 hours per week. The employee is required to
walk and/or stand 85% of the time. The employee is required to sit
up to 15% of the time. The employee must be able to talk, hear, and
have the ability to use both hands, feel, taste and smell. The
employee is occasionally required to reach with hands and arms;
climb or balance; and stoop, kneel, crouch, or crawl. The employee
must regularly lift and/or move up to 25 pounds, occasionally lift
and/or move up to 50 pounds. Specific vision abilities required by
this job include close vision, distance vision, color vision,
peripheral vision, and ability to adjust focus.WORK ENVIRONMENTThe
work environment characteristics described here are representative
of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.While performing the duties of this job, the employee is
occasionally exposed to wet and/or humid conditions, moving
mechanical parts, extreme cold, and extreme heat. The noise level
in the work environment is usually moderate.
#pandoPandoLogic. Keywords: Restaurant District Manager, Location:
Wilton, WI - 54670Required
Keywords: WKS Restaurant Group, Madison , General Manager - Dennys, Executive , Wilton, Wisconsin
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