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Claim Manager III (Open to Remote)

Company: AFICS American Family Insurance Claims Services, I
Location: Madison
Posted on: May 16, 2022

Job Description:

At American Family Insurance Claims Services, Inc. we believe people are an organization's most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we're committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers' dreams in ways never imagined.American Family Insurance Claims Services, Inc is driven by our customers and employees. That's why we provide more than just a job - we provide opportunity. Whether you're already part of our team in search of a new challenge or new to our company and ready for what's next, you're in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Job ID: -R28296 Claim Manager III (Open to Remote) (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:103,500

Compensation Maximum:165,700Summary:Job Family SummaryInvestigates and maintains property/casualty claims. Determines liability, secures information, reviews coverages, arranges appraisals, and settles claims. May work in the field or central location.Job SummaryThe Claim Manager III is responsible for the execution of the strategic direction for claims. Facilitates continuous development of people, processes and culture to ensure customer service industry leadership. Establishes and fosters positive relationships with business partners to provide seamless claim service. May specialize in liability, property or catastrophe claims and may lead a team of desk adjusters or field adjusters.Job Description:Job Level Summary

  • Manages professional employees and/or supervisors.
  • Has accountability for the performance and results of a team within own area of specialty.
  • Adapts departmental plans and priorities to address resource and operational challenges.
  • Decisions and problem solving are guided by policies, procedures and department plan; receives guidance from manager.
  • Provides technical guidance to employees, colleagues and/or customers.
    Primary Accountabilities
    • Directs the use of non-waivers, reservation of rights, and excess letters. Works with inside and outside counsel on lawsuits. Oversees the establishment and maintenance of adequate and accurate reserves for claims.
    • Directs the use of the company on-line processing system, computerized estimating systems, personal computers and applicable software.
    • Responsible for compliance with unfair claims practices acts and assures handling of claims in good faith. Adheres to corporate claim standards, company claim bulletins, and the company code of ethics. Reviews, authorizes, and approves settlement of claims within limit of authority. Completes high damage reviews as appropriate.
    • Manages vendor work product, expenses and customer focus.
    • Compiles, maintains, and analyzes data to achieve proper allocation and use of branch personnel. Forecasts future personnel requirements to assure quality customer service while maintaining cost control.
    • Prepares and manages annual operating budget.
    • Assist in preparing business plans.
    • Identifies and implements opportunities for process improvements.Specialized Knowledge & Skills Requirements
      • Demonstrated experience providing customer-driven solutions, support, -or service.
      • Demonstrated extensive knowledge of office and field claim handling processes.
      • Demonstrated thorough understanding of policy language, coverages and underwriting intent.
      • Demonstrated organization and time management skills with the ability to work under pressure and adhere company productivity guidelines.
      • Demonstrated claims handling experience and licensing.
      • Demonstrated ability to recognize developing problems/conflicts and ability to resolve.Education & Licenses
        • Valid driver's license required plus an acceptable driving record.
        • Obtain state specific property casualty claims licensing as required.Travel Requirements
          • This position requires travel up to 25% of the time.
          • Must be willing to travel for Catastrophe duty if necessary.Additional Job Information:Experience in Homeowners Liability and Specialty VehiclesWhen you work at American Family Insurance Claims Services you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. -Interns and contingent workers are not eligible for American Family Enterprise benefits. - -We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Stay Connected: Join our !#LI-SG2

Keywords: AFICS American Family Insurance Claims Services, I, Madison , Claim Manager III (Open to Remote), Executive , Madison, Wisconsin

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