Membership Director

Company: The Madison Club, Inc.
Location: Madison
Posted on: May 15, 2022

Job Description:

Job Description Position Summary: The Membership Director is responsible for providing administrative and technical direction for The Madison Club membership and marketing programs, services and activities. This includes developing and marketing club events and programs, membership recruitment and retention initiatives, communications and publications, and event planning and coordination. This position also oversees the administration of the Madison Club Charitable Foundation. Duties and Responsibilities: Membership Assists prospective members with questions about membership. Ensures prospective members fulfill application requirements and ensures their applications are processed according to established procedures. Leads tours and orientation program for new members; coordinates prospective member functions. Serves as liaison to both current and prospective members. Processes new member information. Assigns member numbers, enters member information into database, mails new membership materials, send thank you notes to sponsors, creates programs to reach out and get referrals from sponsors, answers questions, creates new member files and manages information changes for current members and creates targeted emails based on member information. Follows up with individuals resigning their membership or who have status changes. Assists with maintaining contact with members and effectively responds to member comments in accordance with club standards, policies and rules; communicates ideas, feedback and suggestions to the General Manager to continuously improve the services provided to members and help assure member satisfaction. Personally meets club members during visits to the club or members office. Tracks and reports on membership numbers and trends to General Manager and board of directors as needed. Works with accounting department monthly to ensure new members and those with status changes are billed accurately. Receives and assists with resolving complaints from club members and guests as directed by the General Manager. Assists with following up on telemarketing efforts, member referrals, internal and external leads, media articles, etc. Oversees Ambassador Program and meets/communicates with Membership Committee to assign tasks, check in on statuses, etc. Meets monthly to discuss and review strategies and successes. Marketing/Promotion/Communication Coordinates the implementation of a variety of marketing programs and activities to meet and maintain club membership goals. Works closely with the General Manager to develop new programs and incentives to recruit new members and retain existing members. Manages different initiatives and works with other staff members and outside vendors to implement. These efforts may include development of new offers, discounts, internal and outside advertising, mailings, etc. Assists with coordinating and promoting all club events and activities including consulting with members, internal staff and external personnel to establish goals, confirm services required, etc. to ensure events are promoted and carried out successfully. Logistical planning may include such things as arranging for the purchase of tickets, hiring entertainment, arranging for transportation to special events, providing name badges, checking guests in at functions, managing registration table, etc. Works closely with Marketing Consultant and/or outside vendors to coordinates and administer event marketing including advertising, press releases and promotional materials such as newsletters, flyers, invitations, brochures, special mailings, etc. Oversees and administers Overture Center season ticket subscriptions. Serves as contact person for the purchase of tickets. Picks up event tickets, coordinates with members and Overture contacts. Sorts tickets and communicates billing to accounting department. Represents The Club. Meets with members and business contacts to develop new relationships on behalf of the Club. Works to establish new trade relationships. Assists with networking efforts and participates in community activities; markets and promotes a positive image of The Club. Madison Club Charitable Foundation Serves as Administrator for the Madison Club Charitable Foundation. Develops agenda, keeps meeting records/minutes, organizes meeting schedule, leads meetings as needed, and meets with outside community groups to promote advancement of the Foundation---s objectives. Serves as overall point person for the Foundation. Fields questions about the nomination process, upcoming events, etc. Represents the Foundation in the community as needed. Looks for ways to strengthen connections with the community on behalf of the Foundation. Helps position the Madison Club and the Madison Club Charitable Foundation as a civic-minded organizations. Creative/Design Works with the Marketing Consultant and is an integral part of the content, creation, design and layout of marketing and sales publications. Is able to design and produce flyers, ads, invitations and promotional materials. Ensures production schedules meet deadlines. Helps develop content and ideas for the Club---s monthly newsletter and additional publications for members, public relations efforts, news and media events. Attends management and staff meetings as required. Undertakes special projects as requested by the General Manager. Company Description Are you a creative, self-starting individual who loves to write, create, and work with others? The Madison Club, a professional organization with more than 600 members, is seeking a full-time Membership and Marketing Director to join its leadership team.

Keywords: The Madison Club, Inc., Madison , Membership Director, Executive , Madison, Wisconsin