MadisonRecruiter Since 2001
the smart solution for Madison jobs

**Associate Director, Patient Access Revenue Cycle - St. Louis, MO

Company: UnitedHealth Group
Location: Madison
Posted on: January 16, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)
Optum is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)
By delivering solutions across spectrums of health care Optum is focused on our aspiration of improving experiences and outcomes for everyone we serve while reducing the total cost of care. In support of this, OptumInsight's purpose is to connect the health care system with trusted services, analytics and platforms that make clinical and administrative processes valuable, easy and efficient for everyone.
OptumInsight provides analytics, research, consulting, technology and managed services solutions to hospitals, physicians, health plans, government agencies, life science companies and other industry partners. In addition to our many commercial clients, OptumInsight capabilities and technologies are leveraged by OptumHealth, OptumRx and our sister company UnitedHealthcare.
Revenue Cycle Patient Access Associate Directors are operational experts that implement best practices, combine their leadership, experience and understanding of Optum solutions to bring world class results in Revenue Cycle Projects and end-to-end partnerships.
Primary Responsibilities:
Provides oversight and daily management in acute care revenue cycle areas that include - Registration
Financial Clearance
Financial Counseling
Customer Service
Other duties as assigned by the local client, including but not limited to Patient Scheduling, Bed Management / Patient Placement, Transfer Center

Implement programs and initiatives to improve key operational metrics including POS collections, reduction in DNFB, reduction in mail returns, reduction in avoidable write-offs, increase in financial clearance rates, and other initiatives designed to improve financial and customer services outcomes
Lead Quality Assurance activities: oversees the utilization of tools to capture data; studies data and develops new processes to continually improve quality
Utilize tools and data provided to capture and continually improve client and patient satisfaction and employee engagement
Leads by example; promotes teamwork by fostering a positive, transparent, and focused working environment which achieves maximum results
Cultivates exceptional relationships at the system level, including building partnerships with client leadership, as well as among assigned Regional Patient Registration Directors, resulting in support and participation in initiatives which advance business objectives
Participates actively in leadership forums at the system level, and leads such forums and other informational/educational offerings for assigned region
Maintains and demonstrates expert knowledge of the application of Patient Registration processes and best practices; drives the integration of Patient Registration related business objectives within the client environment
Assists in identifying & building consensus for facilitation of system and process standardization, utilization of best practices, work integration, change management, issue resolution, metric development and measurement, and communication related to the key components of Patient Access operations
Acts as the Patient Access representative related to the design and implementation of all Patient Access processes within the assigned client
Implements and directs strategic and operational initiatives to improve service outcomes (i.e., reduce receivables levels, improve customer and associate satisfaction, etc.)
Develops and utilizes receivables management monitoring and reporting techniques and systems
Promotes a service-oriented culture within the organization and assures satisfaction with the quality and amount of support provided for departmental functions, initiatives and projects
Maintains professional development and growth through journals, professional affiliations, seminars, and workshops to keep abreast of trends in revenue cycle operations and healthcare in general
Serves in a leadership role and promotes positive Human Resource Management skills:
Other duties as needed and assigned by the Vice-President, Patient Access or other leadership, including but not limited to leading and conducting special projects. -Develops project work plans, facilitates resource allocation, executes project tasks and obtains assistance from other intra and inter-departmental resources, as required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Bachelor's Degree
7+ years of hospital Patient Access experience
5+ years in a leadership role
1+ years' experience with Epic
Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance
Preferred Qualifications:
Master's Degree in Business Administration or related field
Acute Experience
In-depth knowledge of the complete healthcare revenue cycle
Proficient personal computer skills, including Microsoft Office
Ability to adapt to a flexible schedule
Experience and comfort working at all levels of a health care organization. -Ability to probe, analyze, synthesize and articulate complex subject matter so it can be easily understood
A high degree of self-motivation, versatility and flexibility
Excellent interpersonal, written, and oral communication skills
Excellent presentation skills
If you're the kind of thinker and leader who wants to bring your contribution to a new level every day, bring yourself over to Optum.

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Associate Director, Patient Access Revenue Cycle, Revenue Cycle, Madison, WI, Wisconsin, Saint Louis, MO, Missouri, OKC, Oklahoma

Keywords: UnitedHealth Group, Madison , **Associate Director, Patient Access Revenue Cycle - St. Louis, MO, Executive , Madison, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Madison RSS job feeds