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Customer Care Manager

Company: Connect Search, LLC
Location: Watertown
Posted on: April 10, 2021

Job Description:

Summary:Connect Search is recruiting an E-Commerce Customer Care Manager for a well-regarded company in Jefferson County.
Responsibilities:

  • Develop customer satisfaction goals and lead customer care team to hit KPI's.
  • Conduct training for department touchpoint systems.
  • Resolve any escalated customer concerns.
  • Develop agent schedules.
  • Communicate all web issues to the appropriate channels for immediate resolution.
  • Oversee online fraud protection program.
  • Manage all credit card chargebacks.
  • Hire and train new staff members.
  • Manage budget and operating expenses for ecommerce team.
    Qualifications:
    • Bachelor's degree
    • 5+ years experience in customer care or hospitality.
    • 2+ years experience in a supervisory role.
    • Experience with webchat, phone, and email with customers required.
    • Omnichannel experience preferred.

Keywords: Connect Search, LLC, Madison , Customer Care Manager, Executive , Watertown, Wisconsin

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