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Donor Relations Director - Capital Area Command

Company: Salvation Army
Location: Madison
Posted on: February 25, 2021

Job Description:

Donor Relations Director - Capital Area Command in Madison, Wisconsin - Careers at WUM - Madison Corps Skip Branding Donor Relations Director - Capital Area Command in Madison, Wisconsin - Careers at WUM - Madison Corps Skip to Main Content Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Welcome page Welcome page Returning Candidate? Log back in! Donor Relations Director - Capital Area Command Job Locations US-WI-Madison Job ID 2021-17030 # of Openings 1 Category Development Type Regular Full-Time Overview The Donor Relations Director (DRD) plays an integral role in the success of the Division's fund development efforts, specifically through ongoing and proactive relationship management, strategic communications, written plans, gift cultivation and solicitation activity. The DRD acts as the primary contact between The Salvation Army and the assigned caseload, with an emphasis on securing gifts of $5,000 and higher, increasing major gifts to The Salvation Army while retaining and strengthening existing giving.-- Who we are: Our Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Our message is based on the Bible. Our ministry is motivated by the love of God. Our mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination. Why work for us? The Salvation Army's brand promises to Do the Most Good-- -and it's our employees that help us get there. At every level, you can have a real impact on your community through the work done inside our walls every day. We are as impassioned about our employees as we are about our mission to help anyone in need without discrimination. Our culture reflects this quality, which makes our offices a seriously great place to work. Just walk inside our doors and you'll quickly see that our employees are proud to support programs that make a difference. The Salvation Army recognizes that peace of mind is important to employees and their families. Because of this, we offer :

  • Competitive Salary
  • Flexible schedules and a casual dress environment
  • Generous paid time off benefits (vacation, sick time, personal time, and 11 paid holidays)
  • Tuition reimbursement
  • Employee Assistance Program, providing 24/7 support, resources, and referrals to help you in your work and personal life
  • Insurance benefits: excellent health, and dental, life, disability-- Discounts available for Pet Insurance, auto, and home insurance Responsibilities About the role:
    • Establishes, manages and fulfills a caseload communications plan, including individual fund raising goals and personalized strategies, to effectively steward, educate, cultivate and solicit gifts from major donors each fiscal year, with an emphasis on gifts of $5,000 and higher.
    • Manages a caseload of 150 or more qualified major donors. Maintains and seeks to engage with an additional prospective donors as assigned, following a communications plan that is specific to each donor and prospect.
    • Meets agreed upon activity and income production goals both monthly and annually. Is purposeful about every visit and communication as well as the desired outcome for each of these "touchpoints."
    • Follows best practices in one-to-one solicitation, gift acknowledgement and stewardship communication to, establish and maintain excellent donor relations. Provides written proposals to major gift prospects as needed, including Army staff and/or volunteer leadership as appropriate.
    • Works with prospect research manager at THQ or its designate and local staff who are trained in research to develop donor profiles to inform "moves management" strategies and planning conversations.
    • Meets regularly with immediate supervisor and territorial major gifts management or their designate to discuss and refine caseload plans, donor strategies, to track progress, to receive coaching, and to keep open lines of communication.
    • Participates in divisional major gift team meetings, recommended professional training, conference calls with other major gifts staff, conference kindred sessions and other professional development opportunities.
    • Works in close conjunction with other fund development officers, pursuing and contributing to harmonious collaboration between direct marketing, social media, foundation, corporation, and planned giving staff for optimal integrated strategies in regard to major donor communications as well as overall department initiatives.
    • Works in close collaboration with local officers, program, finance and fund-raising staff to present local Army resource development needs that relate to the community in which donors and prospects live. Are responsive to each donor's unique interests and attentive to fiduciary responsibilities.
    • Works in collaboration with program, finance, development and graphic design/communications, and admin support staff to develop a portfolio of giving opportunities that document funding needs in terms of real program costs, how dollars impact people, potential/real outcomes, shortfalls and mission advancement opportunities. Presents these opportunities to donors to effectively match donor interests with Army service delivery advancement needs.
    • Makes it a priority to take donors on site visits to tour Army programs and to facilitate face-to-face briefings of donors by Army leaders.
    • Supports and contributes to overall territorial policies, business practices and strategies to continually increase major gifts revenue and program growth (as requested).
    • Keeps Senior Donor Relations Director or their designate apprised of all significant interactions, inputting contact reports to the donor database system after each "touch", sharing a continually updated itinerary, and fulfilling all reporting requirements. Consults with Senior Donor Relations Director regarding organizational priorities, to develop strategies that benefit both donor and the Army, and to troubleshoot challenging situations.
    • Makes effective use of special events and other initiatives to engage with assigned donors to bring them closer to the Army and deepen their awareness of the impact of the Army's work, especially in areas of interest to them. Participates in such opportunities alongside caseload constituents.
    • Maintains updated donor files, tracking spreadsheets, database reports, correspondence and gift acknowledgments, in keeping with department policies and procedures. Documents all donor interactions through activity tasks in the database and according to established business practices. Carries out any office and computer-related tasks important to fulfilling the goals of the position.
    • Ensures excellent customer service is provided to donors through accessibility to staff and leadership (as granted), timely responsiveness, quality in all interactions and personalized communications.
    • Communicates with Corps Officers on regular basis about donor contacts providing quarterly financial reports from Salesforce or Major Gifts. Qualifications What we are looking for in you: Education: Bachelor's degree, preferably in non-profit management, organizational management, marketing, business administration, or related area. Certifications: Valid driver's license Experience: Five years of experience in a non-profit fundraising role with a proven track record of major gifts success. Capital Campaign experience helpful-- Or - Any equivalent combination of education and experience that provides the requisite knowledge, skills and abilities to successfully fundraise. Skills:
      • Must embrace, support and reflect well on The Salvation Army's mission and values through one's professional responsibilities and behavior at all times.
      • Effective interpersonal, conversational and presentation skills, demonstrating emotional intelligence, situational awareness, excellent writing abilities and strong case development and sales skills.
      • Proven expertise in developing and maintaining positive relationships with diverse individuals, including executives, leadership volunteers and wealthy donors, as well as internal stakeholders and leadership.
      • Skilled in problem solving, strategic thinking, creativity, initiative and good follow-through.
      • A high level of comfort with direct donor interaction, including discussions of personal and family finances and asking for major financial commitments.
      • Team player, with the ability to collaborate effectively with officers, staff and volunteers for successful achievement of position and department goals.
      • Able to work independently in a fast-paced environment without extensive admin support. Must be highly organized and able to effectively manage multiple projects and competing priorities with professionalism and grace.
      • Demonstrated orientation to achieving goals, with a drive to achieve established goals within agreed upon timeframes.
      • Computer proficiency, including Microsoft Office tools and familiarity with donor management software and email applications.
      • Professional communication - verbally with co-workers, other departments and program staff, clients, vendors, donors, volunteers, board members, philanthropic decision-makers, and officers; talking on the telephone; responding to written or verbal requests; training/giving/receiving verbal and written instructions; reading; visiting/working at other worksites and non-worksite locations.
      • Maintain confidentiality. Follows ethical best practices including following the AFP Donor Bill of Rights. Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Loading... Application FAQs Software Powered by iCIMS
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Keywords: Salvation Army, Madison , Donor Relations Director - Capital Area Command, Executive , Madison, Wisconsin

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