Customer Success Manager
Company: CB Insights
Location: Madison
Posted on: February 25, 2021
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Job Description:
Drive CB Insights' growth as part of our Customer Success
team.The Role You'll PlayThe CB Insights Customer Success Manager
is responsible for maintaining a portfolio of Accounts that include
some of the world's leading corporate Strategy and Innovation
groups. This position delicately governs customer relationships and
consistently illustrates the value delivered through CB Insights'
software & services. The Customer Success Manager serves as the
internal voice of the customer while working with other CB
Insights' teams to exceed customer expectations. This individual's
performance is based on specific metrics associated with customer
on-boarding, product adoption, expansion & retention.About The
Customer Success TeamWorking on our team is unique mostly because
of our amazing clients, the problems we are helping them solve, and
our team's diversity.Every day our team speaks with the best and
brightest people at Fortune 500 companies. Our clients are looking
to us to help them solve interesting challenges on how some of the
largest organizations in the world are adapting to emerging tech
trends. Being a part of the CBI Customer Success team means being a
part of that equation.The uniqueness of the CS Team is driven by
our groups diversity. You can look around and you'll find very few
people with similar backgrounds. We each bring our own story which
creates a very special environment for creativity, fun, strategy,
and success.Your Main Tasks* Actively serve a portfolio of assigned
accounts so that customers may achieve their positive business
outcomes via CB Insights' software & services.* Drive customer
software engagement & development of power users across customer
organizations.* Implement Customer Success Plans for assigned
accounts.* Collaborate with CB Insights' business development team
to expand customer relationships.* Run the renewal process for
assigned portfolio of accounts.* Maintain communication &
governance protocols across customer & CB Insights' teams.*
Effectively solve ad-hoc customer issues as needed.* Bring to bear
predictive renewal analytics to identify customer expansion
opportunities & churn risks.* Collaborate with Marketing to
demonstrate customer communication campaigns.* Provide continuous
customer feedback to CB Insights' Product team.* Stay current &
educate customers on CB Insights' products, competitive landscape &
innovation trends.* Embrace & contribute to Customer Success team
standard methodologies.What You Bring To The Table* B.S. or B.A. in
business management, finance, economics or similar study. MBA
preferred.* Validated results in prior role.* At least 2+ years of
prior account management and/or customer success experience,
preferably within enterprise software or SaaS.* Expertise with
Excel and CRMs, preferably Salesforce.* Proficiency communicating
data via Excel, Salesforce and other business intelligence tools.*
Ability to travel up to 10% of the time.* 4H's: Happy, Helpful,
Humble and HungryWhat's CB Insights All AboutThe CB Insights
platform is the smartest way to explore and exploit emerging
technologies. We help the world's leading companies accelerate
their digital strategy and transformation with data, not opinion.
Our Emerging Technology Insights Platform fuses machine and human
intelligence to help you discover and manage your response to
emerging technology startups and markets.You Will Be Successful
Here If You Have* Real passion for serving customers.* The ability
to establish credibility with key customer decision makers &
influencers.* Strong verbal/written communication & presentation
skills; extraordinary listening skills.* Strong problem solving &
analytical skills; formulates solutions that deliver real business
value.* Ability to recognize and maximize new business
opportunities.* Comfort with negotiation.* Multi tasking down to a
science; handling multiple accounts & assignments simultaneously.*
A commitment to exceed goals that is internal, constant &
self-imposed.The Perks* Amazing culture: Hard Work, High Standards,
Hungry, Helpfulness, and Humility: Learn more here* A newsletter
that 600k people follow: Sign up here.* Be Healthy: Health with HSA
and FSA options, dental, and vision insurance along with
unlimited/take what you need sick day policy* Plan for the future:
401k with up to 4% match* Continued Learning: $1,000 yearly
continuing education stipend* Rest and Relax: Competitive vacation
and holiday plans * Refuel: Daily lunch stipend, unlimited
snacks/coffeeWe know that diversity makes for the best
problem-solving and creative thinking. We are dedicated to adding
new perspectives to the team and encourage everyone to apply if
your experience is close to what we are looking for. Equal
Opportunity Employer: CB Insights is committed to creating a
diverse environment and is proud to be an equal opportunity
employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender
identity or expression, sexual orientation, national origin,
genetics, disability, age, or veteran status.If you know someone
who'd be perfect for the role, submit here and you'll be eligible
for $5,000!
Keywords: CB Insights, Madison , Customer Success Manager, Executive , Madison, Wisconsin
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