Treasury Management Support Manager
Company: First Business Bank
Posted on: January 8, 2021
Join the winning team at First Business Bank as the Banking
At First Business Bank, we've built a team whose expertise extends
to specific types of businesses and the unique challenges they
face. We serve businesses, their owners and executives, and high
net worth individuals - with a model that provides unexpected
levels of customer service and expertise. We take an individual
approach to our client's banking needs and pride ourselves on
responsiveness. First Business Bank offers a full line of financial
services including: commercial lending, treasury management,
private wealth management, retirement plans, investment management
services, trust services, and several specialty lending business
lines which include SBA, factoring, asset based lending, floorplan
finance, and equipment finance.
We are a growing company with opportunities that are vital to the
operations and success of the company and see our growth strategy
as an opportunity to not only increase our market presence, but
also to add top talent to our team of professionals.
The Banking Operations Manager oversees the Treasury Management
Support Department by managing performance and day to day
leadership of the team which is remote. The Manager will have
product knowledge of the primary functions of ACH, online banking
products, and remote deposit capture in order to facilitate
implementation teams, monitoring the que, and overall reporting.
This role is 75% management, 25% task oriented.
The Banking Operations Manager role requires a rotation of onsite
functions every three weeks in either our Madison or Kansas City
location and will otherwise be a working from home role.
Essential responsibilities of the Banking Operations Manager:
Directly supervise effectively and efficiently the TM Support
Manage call queue for clients.
Backup to all department responsibilities as necessary.
Review and/or create department procedures on a scheduled basis, as
well as keeping procedures centralized and department informed of
Manage Extended Account Analysis system, processes, and
Backup to complete setup for Commercial Services products such as
BeB, positive pay, sweeps, ACH originators, Commercial Remote
Deposit customers, wire customers, account analysis setup, tokens
Assist with handling auditor/examiner documentation requests and
Handle ACH origination questions and manage annual ACH audit.
Create management reports and auditor documentation requests.
Manage and process client surveys
Manage Salesforce dashboards to ensure email tickets, new accounts,
and maintenance requests are completed with established SLAs.
5 years banking operations experience required with a knowledge of
ACH, online banking products, and remote deposit capture.
3 years leadership experience required.
AAP certification preferred.
Advanced verbal and written communication skills in order to
ascertain and respond to clients.
Advanced client relation and interpersonal skills.
General knowledge of Federal and State banking laws and regulations
governing checking and savings account practices.
Keywords: First Business Bank, Madison , Treasury Management Support Manager, Executive , Madison, Wisconsin
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