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Treasury Management Support Manager

Company: First Business Bank
Location: Madison
Posted on: January 8, 2021

Job Description:

Join the winning team at First Business Bank as the Banking Operations Manager!
At First Business Bank, we've built a team whose expertise extends to specific types of businesses and the unique challenges they face. We serve businesses, their owners and executives, and high net worth individuals - with a model that provides unexpected levels of customer service and expertise. We take an individual approach to our client's banking needs and pride ourselves on responsiveness. First Business Bank offers a full line of financial services including: commercial lending, treasury management, private wealth management, retirement plans, investment management services, trust services, and several specialty lending business lines which include SBA, factoring, asset based lending, floorplan finance, and equipment finance.
We are a growing company with opportunities that are vital to the operations and success of the company and see our growth strategy as an opportunity to not only increase our market presence, but also to add top talent to our team of professionals.
The Banking Operations Manager oversees the Treasury Management Support Department by managing performance and day to day leadership of the team which is remote. The Manager will have product knowledge of the primary functions of ACH, online banking products, and remote deposit capture in order to facilitate implementation teams, monitoring the que, and overall reporting. This role is 75% management, 25% task oriented.
The Banking Operations Manager role requires a rotation of onsite functions every three weeks in either our Madison or Kansas City location and will otherwise be a working from home role.
Essential responsibilities of the Banking Operations Manager:


  • Directly supervise effectively and efficiently the TM Support Department.

  • Manage call queue for clients.

  • Backup to all department responsibilities as necessary.

  • Review and/or create department procedures on a scheduled basis, as well as keeping procedures centralized and department informed of modifications.

  • Manage Extended Account Analysis system, processes, and clients.

  • Backup to complete setup for Commercial Services products such as BeB, positive pay, sweeps, ACH originators, Commercial Remote Deposit customers, wire customers, account analysis setup, tokens and SPE.

  • Assist with handling auditor/examiner documentation requests and conversations.

  • Handle ACH origination questions and manage annual ACH audit.

  • Create management reports and auditor documentation requests.

  • Manage and process client surveys

  • Manage Salesforce dashboards to ensure email tickets, new accounts, and maintenance requests are completed with established SLAs.
    Position Requirements:

    • 5 years banking operations experience required with a knowledge of ACH, online banking products, and remote deposit capture.

    • 3 years leadership experience required.

    • AAP certification preferred.

    • Advanced verbal and written communication skills in order to ascertain and respond to clients.

    • Advanced client relation and interpersonal skills.

    • General knowledge of Federal and State banking laws and regulations governing checking and savings account practices.

Keywords: First Business Bank, Madison , Treasury Management Support Manager, Executive , Madison, Wisconsin

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