Company: Country Inn & Suites
Posted on: September 12, 2020
We are looking for an experienced hotel General Manager to run
the newly renovated Country Inn & Suites, Monona! We are happy to
provide competitive wages and benefits package, a positive work
environment and corporate culture. The hotel is currently not
accepting guests and is a great time to build a strong team. Apply
today!Reports To: Managing Partner & CFOStatus: Exempt Summary:
Responsible for the leadership structure and drives the training,
financial success, culture and overall environment of the
Essential Duties and Responsibilities: 1. Develops and implements
business strategies for the hotel which are aligned with brand
standards and the owners' overall mission, vision, values and
strategies. a. Monitors status regularly and adjusts strategies as
appropriate b. Ensures alignment of the hotel's operations with
owner and brand set objectives by serving as liaison for owner
relations in conjunction with corporate c. Develops the annual
budget and capital budget in conjunction with the Accounting
Manager and Vice President of Finance and assists in obtaining
owner's approval d. Collaborates with other company businesses to
leverage resources, purchases, revenues and training opportunities
e. Strives to improve market penetration by adequately foreseeing
the near future as well as long-term expectations on market
development and maintain realistic yet ambitious targets 2.
Achieves the hotel's profit, customer service and revenue goals by
directing the operation of the hotel a. Maximizes revenue by
developing and implementing a sales and marketing plan in
conjunction with the Director of Sales and Marketing b. Seeks
opportunities to publicize the hotel through development and
implementation of a public relations strategy and by building a
network within the community c. Works with the Director of
Operations to continually improve hotel operations by evaluating
guest services provided responding to opportunities within the
market d. Analyzes business results on a regular basis and takes
actions to improve results as appropriate e. Leverages system-wide
expertise and resources where possible in order to incorporate best
practices and deliver services on a cost effective basis f. Ensures
that the hotel adheres to brand standards of operations g.
Represents the management company in owner relations and maintains
good working-relations and dialog with the hotel owners h. Ensures
the hotel adheres to all local, state and national employment,
licensing, lodging, insurance, safety, contract and other laws and
standards 3. Develops and implements strategies and practices which
support employee engagement a. Develops and recruits the human
resources necessary to achieve the hotel goals b. Directs the
development and implementation of strategies and practices which
support employee engagement throughout the hotel c. Works in
conjunction with the Director of Human Resources to oversee human
resources management. Property responsibilities include the
recruitment and selection, training &
development, compensation, recognition and performance management
of the work force d. Communicates performance expectations and
provides employees with on-going feedback e. Provides employees
with coaching and counseling as needed to achieve performance
objectives and reach their fullest potential f. Drives employee
engagement through the creation and implementation of departmental
action plans 4. Aligns with the corporate culture service standards
to build and reinforce skills that create a lasting service culture
that provides caring, comfortable and consistent experiences. a.
Gives personal attention, takes personal responsibility and uses
teamwork when providing guest service b. Listens, empathizes,
apologizes and finds a solution and follows through when resolving
guest problems c. Provides genuine hospitality and teamwork on an
ongoing basis d. Assumes the responsibility to notice when the
guest is not satisfied and works to resolve e. Performs other
duties required to provide the service brand behavior and genuine
Competencies: To perform the job successfully, an individual should
demonstrate the following competencies:
- Analytical - Ability to know goals and best process to achieve
them. Ability to analyze and reevaluate as needed.
- Problem Solving - Identifies and resolves problems in a timely
manner. Able to resolve conflicts with guests, subordinate
supervisors and employees.
- Technical Skills - Pursues training and development
- Customer Service - Exceeds expectations and is the driving
force behind the corporate culture for each property, leaving each
customer with a positive experience.
- Interpersonal Skills - Maintains confidentiality with
financials and employee relations.
- Teamwork - Responsible for building a positive team
- Leadership - Effectively influences actions and opinions of
others. Also fosters a positive community involvement and
- Quality Management - Looks for ways to improve and promote
- Diversity - Demonstrates knowledge of EEO policy; shows respect
and sensitivity for cultural and personal differences; promotes a
harassment-free environment; builds a diverse workforce.
- Ethics - Upholds organizational values while maintaining the
company's best interest at all times.
- Judgment - Includes appropriate people in decision-making
process. Motivation - Measures self against standard of
- Planning/Organizing - Prioritizes and plans work activities.
Meets all deadlines as established by managing partners, corporate
offices and brand.
- Professionalism - Approaches others in a tactful manner; treats
others with respect and consideration regardless of their status or
position; accepts accountability for own actions.
- Innovation - Generates suggestions for improving work; develops
innovative approaches and ideas.
Qualifications: Must have previous experience as a manager, be
results oriented, have a valid driver's license. To perform this
job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability
Education and/or Experience: Must have a minimum of two years of
experience as Assistant General Manager or Front Office Manager in
a hotel or equivalent education as a Bachelor's Degree in Business
Management or a two year degree in Hospitality Management.
Language Skills: Ability to communicate verbally and in writing in
English. Able to talk in front of groups of people.
Mathematical Skills: Ability to calculate figures and amounts such
as discounts, interest, commissions, proportions, and percentages
and have strong financial acumen including budgeting, accounting
and P&L statements.
Reasoning Ability: Ability to solve practical problems and deal
with a variety of concrete variables in situations where only
limited standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule
Computer Skills: To perform this job successfully, an individual
must be proficient in common software applications such as Word,
Excel, PowerPoint, and Access.
Work Environment: The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Keywords: Country Inn & Suites, Madison , General Manager, Executive , Madison, Wisconsin
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