Customer Business Product Manager - Cloud Consumption
Posted on: May 16, 2020
Are you data-driven* We at NetApp believe in the transformative
power of data to expand customer touchpoints, to foster greater
innovation, and to optimize operations. We are designed for
simplicity, optimized to protect, created to embrace future
opportunity, and open to enrich choice. We are the data authority
for hybrid cloud, and we are helping our customers realize the full
potential of their data.
We ve built a Data Fabric for a data-driven world to simplify and
integrate data management across the resources that are best for
the business. With the Data Fabric, our customers can harness the
power of cloud data services, build cloud infrastructures, and
modernize storage through data management.
By harnessing the power of hybrid cloud data services, customers
gain the freedom of choice to securely manage and move data
anywhere, on any cloud. Only NetApp can help organizations deliver
data-rich customer experiences when they rapidly test and deploy
new applications that easily use data and services regardless of
where they reside or in what form. Job Summary
The Customer Business Product Manager for Cloud Consumption is an
individual that will be responsible for developing customer
relationships that promote retention and loyalty. This individual
will work closely with customers and internal teams (BU's, Global
Services Solution Center, & Service Delivery teams) to ensure they
are satisfied with the services they receive and to improve upon
areas of concern.
This Product Manager will have a strong technical background,
particularly in Networking, and has a solid understanding of Data
Centers within the Cloud space and the SW that defines the Data
Center framework. Technical background should include senior level
experience with cabling, firewalls, security, etc.
Essential functions include:
Partnering with our customers to deliver predictable storage
outcomes and experiences for their clients, and predictable growth
for their business, by:
Delivering and communicating ROI for our clients throughout the
customer lifecycle through deep understanding of the customers'
technical needs, positioning the appropriate technical solutions,
and assisting with processes within the customers' environment that
enable NetApp to track success and vulnerabilities of the product
Being the trusted partner for the customer on use-case and product
Quarterbacking experiences by various cross-functional teams at
NetApp on behalf of the customer
* This opportunity can be located anywhere in the United States, as
approximately 70% travel will be required. * Job Requirements
Core responsibilities, in addition to those listed above:
- Customer Onboarding
- Account Escalations
- Network Engineering
- Enable Renewals
- Upsell Campaigns
- Monthly and weekly customer health checks and meetings
- Customer Advocacy Education
Typically requires a minimum of 8-12 years of related industry
experience with a Bachelor s degree; or 6-8 years and a Master s
degree; or equivalent combination of applicable
education/certifications/training and years of relevant industry
So get ready to tap into the data visionary within, and join us as
we accelerate digital transformation and empower our customers to
change the world with data!
If you ask a NetApp employee why they work here, the answer is
inevitably the same: the people. At NetApp, our culture is at the
heart of what we do. We place importance in trust, integrity,
teamwork, and caring above all else. NetApp is a place where people
are empowered to make a difference. Empowered to innovate.
Empowered to collaborate. Empowered to help ourselves and others be
data-driven and change the world. We take care of each other, our
customers, our partners, and our communities simply because it s
the right thing to do.
We work hard but also recognize the importance of work-life balance
for our employees because what s important to them is important to
us! Recently we implemented Family First, which encourages
employees to take paid time off to bond with a new child (through
birth or adoption) or to care for a family member with a serious
health condition. Our volunteer time off program is best in class,
offering employees 40 hours of paid time off per year to donate
their time with their favorite organizations. We provide
comprehensive medical, dental, wellness and vision plans for you
and your family. We offer educational assistance, legal services,
and access to discounts and fitness centers. We also offer
financial savings programs to help you plan for your future.
Join us and see what empowerment can do.
Equal Opportunity Employer Minorities/Women/Vets/Disabled
Equal Opportunity Employer Minorities/Women/Vets/Disabled.
Keywords: NetApp, Madison , Customer Business Product Manager - Cloud Consumption, Executive , Madison, Wisconsin
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