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Consumer Lending Operations Assistant Manager

Company: UW Credit Union
Location: Madison
Posted on: January 16, 2020

Job Description:

Are you ready to take your financial career to the next level? UW Credit Union's Consumer Lending department is growing and hiring for a Consumer Lending Operations Assistant Manager - apply today! As Consumer Lending Operations Assistant Manager, you will lead a high performing and highly engaged team of Consumer Lending Specialists. Your leadership and guidance will ensure UW Credit Union members receive unrivaled service during their lending experience. Working alongside the Consumer Lending Operations Manager, you will support the rapidly growing Consumer Lending Department. If you are a natural leader with proven success in maintaining highly engaged employees, then this is the job for you! In this newly added and vital role, you find comfort in delivering consistent feedback to employees. You have a familiarity with credit unions and/or financial institutions, and consumer lending. Clear, consistent, and concise communication is a natural strength of yours. You are extremely passionate about seeing your staff succeed; leading a high-performing teams drives and excites you every day. You have a genuine interest in coaching and developing others, and supporting your employees is where you truly shine.

  • Responsible for meeting specific department goals for coaching, sales and member satisfaction
    • Interpret and communicate overall organization purpose, critical measures, strategies and progress to your staff as it relates to the department and individual team member goals and success. Cascade information and provide open and transparent communication with team members and departments across the organization
      • Developing a staff of highly engaged employees as measured by the organizations bi-annual employee engagement survey
        • Provide recognition by recognizing positive behaviors, achievements, and results exhibited by team members and all staff at all levels across the organization in a consistent and professional manner.
          • Review and communicate performance standards and expectations of team members as often as necessary to ensure accountability and effective execution
            • Actively role model behaviors necessary to achieve goals
              • Possess a commitment to the excellence of others through actions that support the growth and development that optimizes the talent of individual team members.
                • Provide timely, ongoing, and consistent direction, performance coaching, and honest feedback through dialogs, mid-year snapshots, year-end appraisals, and informal in-the-moment coaching
                  • Maintain accurate, timely, and transparent information regarding employee performance. Examples include attendance, dialogs, performance journals, and document disciplinary actions, and action plans as necessary.
                    • Create and maintain schedule to ensure proper and adequate coverage. Serve as a backup to the Lending Specialists as needed.
                      • Resolve member and employee complaints involving errors on loans, and renegotiate appropriately
                        • Monitor volume, phone calls and staffing model to achieve and maintain service level standards.
                          • Assist in maintaining relationships with Branch Operations, Consumer Loan Processing & Servicing, the Member Solutions Center, and Consumer Lending Sales to ensure a cohesive team approach
                            • 2 to 3 years in a Financial Institution Required
                            • 2 to 3 years in Consumer Lending desired
                            • Bachelors Degree desired Why work for UW Credit Union? Join one of Wisconsin's premier financial institutions, a four-time recipient of Madison Magazine's Best Places to Work, and a two-time Milwaukee Journal Sentinel's Top Workplace to receive:
                              • 2 weeks paid caregiver leave
                              • 2 weeks paid new child parental leave
                              • 21.5 days annual time off
                              • 2 days paid volunteer time
                              • 9 paid holidays (includes your birthday!)
                              • Personal development and peer connections through Employee Community Groups
                              • 401k company match of up to 5%, plus approximately 4% discretionary match
                              • Variable bonus reward
                              • Free bus pass and BCycle membership
                              • 5 health plan options, including domestic partner eligibility
                              • And more!UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.

Keywords: UW Credit Union, Madison , Consumer Lending Operations Assistant Manager, Executive , Madison, Wisconsin

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