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Manager, Solutions Consulting

Company: Zendesk
Location: Madison
Posted on: December 5, 2019

Job Description:

Education - Bachelor's Degree Skills - Leadership Experience - IT Service Management - Communication Skills - Writing Skills - Pre-sales Job Description The Solutions Consulting Manager is responsible for leading a team of Mid Market Solutions Consultants through all technical, solution, and competitive aspects of the Zendesk sales cycle. They must be successful selling to Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution. This team will work with Sales, Marketing, and Product Managers as the technical bridge between Sales Representatives and prospective clients. The SC Manager will oversee the team responsible for the technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite, online, and via telephone. Job Responsibilities: 5 + Years experience managing or leading a pre sales team of 4 or more Mid Market software selling experience. Excellent interpersonal, communication, persuasion, presentation and writing skills. Experience scoping, managing and executing customer pilots and Proof of Concepts. Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution. Outstanding solution scoping abilities, using our existing solution and influencing new product development. Must be willing to work in a fast paced environment with multiple roles. Bachelor's degree is a must; graduate degree is a plus. Must be willing to travel. Obvious passion and people skills Highly Desired: Previous consulting experience implementing enterprise class software solutions. In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, Customer Service Software. Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.

Keywords: Zendesk, Madison , Manager, Solutions Consulting, Executive , Madison, Wisconsin

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