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Customer Support Engineer (Fluorescence Microscopy)

Company: Bruker
Location: Madison
Posted on: November 17, 2023

Job Description:

Customer Support Engineer (Fluorescence Microscopy)

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Req. #


# of Openings


Position Type


Full Time/Part Time

Full Time


As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 7,500 employees are working on this permanent challenge, at over 90 locations on all continents.


Customer service support Engineer position will be responsible for high level pre- and post-sales Service and Application support of Bruker Nano Surface's Fluorescent Microscopy (FM) lightsheet (SPIM) products and accessories in North America region. This role is responsible for customer instrumentation and application support including: installation, user training, instrument and applications diagnostics and on-site repair and provides in the field scientific applications support. Individual must be customer focused with a strong technical background enabling our customers to maintain their instrument at peak performance and maximize productivity for their intended use case. ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Proven proficiency in high-end fluorescence microscopy, experience with light sheet (SPIM) systems is beneficial.
  • Ability to test, troubleshoot and diagnose high-end optomechanical equipment
  • Provide front line support for all our light-sheet systems by providing: Customer level instrument diagnostics and troubleshooting through remote support and direct on-site customer interaction.
  • Provide pre/post sales technical service, training and general system support.
  • Provide applications support to help sales team sell our light-sheet products.
  • Product demonstrations - able to set-up and demo our products.
  • Ability to help sell our USPs.
  • Ability to attend and/or present at academic conferences/exhibitions and operate light-sheet systems at these events/workshops.
  • Sharing best practice regarding instrument operation within Bruker global service/applications team.
  • Other duties may be assigned.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. KNOWLEDGE, SKILLS, AND ABILITIES:
    • Understands the needs of life science customers, specifically in the field of high-end fluorescent microscopy applications.
    • Capable to assist selling advanced technology instrumentation.
    • Hands-on experience and knowledge troubleshooting software and system components in complex instrumentation - light-sheet experience (preferred).
      • Hands-on experience and knowledge with lasers and other optical alignment of microscopy systems.
        • Good communicator and experience consultative selling skills.
        • Excellent verbal and written communication and presentation skills with MS office proficiency.
        • Energetic self-starter with a strong work ethic and good problem solving skills.
        • Willingness to travel domestically (and on occasion internationally) on short notice.Education and/or Experience:
          • Doctorate, PhD in Life Science discipline preferred or Master's Degree with 2 years or Bachelor of Science in Engineering or hard sciences with 3 years, relevant experience. Other scientific degrees and experience history will be considered with significant credit being given to related light-sheet application or technology experience. Laser microscopy and laboratory experience highly desirable.
          • Experience in use, design, assembly, and alignment of light-sheet systems.
          • Current valid driving license (mandatory).
          • Fluent in English (mandatory).REPORTINGThe position reports to the Bruker FM-L WW Service and Applications Manager. LOCATIONThe preferred location for the position is West, Midwest or East coast regions. Travel in North America regions will account for 60% of the time. Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable). Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions. #LI-RD1

Keywords: Bruker, Madison , Customer Support Engineer (Fluorescence Microscopy), Engineering , Madison, Wisconsin

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