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Endpoint Engineer

Company: Duluth Trading Company
Location: Mount Horeb
Posted on: September 21, 2023

Job Description:

Position Overview: The Endpoint Engineer will support day-to-day operations of all Endpoint Systems in the environment. This includes the Endpoint hardware used and software installed on all workstations, mobile devices, and printers. The Endpoint Engineer troubleshoots a wide array of complex issues to ensure the security and integrity of our Endpoints and data while meeting industry best practices. The Endpoint Engineer also provides tier three support for other engineers and support team members. Position Details: Work Environment: At Duluth Trading Company, we fundamentally believe in strong in-person interactions as our culture thrives when we learn, create, and collaborate with each other. We also believe that the future of work at Duluth Trading Company includes flexibility. The position will be based in our corporate headquarters, near Madison, WI, but it will offer a hybrid work arrangement allowing the flexibility to work a few days a week from home. What You'll Do:

  • Coordinate technical reviews with vendors and engineering staff in performing system modeling, capacity planning, system performance, manageability, and scalability
  • Conduct performance tuning, problem resolution, security administration, policy administration, and system analysis of Endpoint systems and services.
  • Automate operational processes as needed, with accuracy and in compliance with our security requirements.
  • Translate business requirements into code and documentation while managing the life cycle and communication for assigned projects.
  • Understand the importance of endpoint hardware, conduct analysis on our hardware needs, and collaborate with vendors to facilitate the procurement and purchase of devices.
  • Train Support and Engineering Staff
  • Support systems in a 24 x 7 x 365 environment
  • Support Endpoint components of an M365 multi-tenant environment
  • Act as tier three escalation for support, including On-Call responsibilities.
  • Learn new technologies and influence future technology stack and change
  • Manage Endpoints in a Microsoft Endpoint Manager (MEM) environment
  • Configure and design hardware and software systems to meet business unit's needs; creates related documentation such as troubleshooting guides and knowledgebase articles
  • Maintain lifecycle and administer MDM/MAM Platforms (Microsoft Intune, VMware Workspace One, JAMF)
  • Administer and maintain Microsoft Teams Voice Deployment Organization Wide What We're Looking For:
    • Bachelor's Degree in Computer Science, IT, or related area of study
      • Equivalent work experience will be considered.
      • 3+ years of experience years of experience.
      • No Management Experience Required
      • Microsoft Suite - Including but not limited to Teams, Excel, Word, PowerPoint, and Outlook
      • Experience with Microsoft Endpoint Configuration Manager, MDM/MAM platforms, and Operating System Image Manipulation required
      • Ability troubleshooting Windows Endpoint Issues required
      • Able to operate effectively with minimal supervision Duluth Headquarters Benefits and Perks As we continue to grow Duluth Trading Company and its house of brands, the perks have perked up, too. We've boosted an already impressive benefits package to include: unlimited paid time-off, 12-week full-pay parental leave, paid holiday time for the important observance of Martin Luther King Jr. Day and Juneteenth, flexible schedules, and more! Why'd we go all out? Because our pursuit of a better way means that when it comes to great talent, better perks are a given. Compensation: $58,000 to $72,000/Year Compensation is based on several factors including but not limited to education, work experience, certifications, etc. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. About Duluth Trading Company: Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. Folks that revel in doing it the hard way and celebrate finding a better way. We seek talented individuals who share these beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and always innovating. From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, to meticulously built and sourced Best Made, it's all about the innovative gear and gadgets that equip customers for a more hands-on way of life. Top-notch quality, immersive storytelling, outstanding customer service, and the shared belief that the go-all-in-and-dig-deep spirit exists with everyone are what sets Duluth Trading Co. apart. We seek talented folks looking to be part of a can-do team that's hellbent on helping the world to gear up, get its hands dirty, and do.

Keywords: Duluth Trading Company, Madison , Endpoint Engineer, Engineering , Mount Horeb, Wisconsin

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