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Field Service Engineer

Company: Shimadzu Scientific
Location: Madison
Posted on: November 22, 2021

Job Description:

Field Service Engineer - Wisconsin Service TerritoryHeadquartered in Columbia, Maryland, Shimadzu Scientific Instruments (SSI) is the American subsidiary of Shimadzu Corporation (Kyoto, Japan), a world leader in the development of scientific instruments. SSI was established in 1975 as a distribution center providing analytical solutions to a wide range of laboratories and lab services providers in the Americas. Today, SSI's focus has expanded greatly beyond distribution. SSI maintains a network of ten regional offices strategically located across the United States, with experienced technical specialists, service and sales engineers situated throughout the country; a state-of-the-art Customer Training and Education Center; and Shimadzu U.S.A. Manufacturing, which supplies HPLC, GC-MS/MS, LC-MS/MS, and other high-tech products to the U.S. market.Shimadzu Scientific Instruments is hiring a Field Service Engineer to provide service instrument support mainly in the following product areas (including, but not limited to): LC, GC, LCMS, GCMS, UV-Vis, FTIR, TOC, AA, ICP. This is a great opportunity for someone with hands-on experience with any of these instruments to work in a customer facing setting who would like to advance their career! The employee will be primarily supporting the Wisconsin Service Territory based out of Madison, WI!Position Summary:The Field Service Engineer in this position will:* Provide excellent and efficient customer service to Shimadzu's clients, along with technical training on products.* Repair, maintain, and install Shimadzu's award winning analytical instrumentation product line.* Travel throughout the regional territory, experiencing all the various places our instrumentation is utilized.* Train and support regional staff.* Document and report all repairs and product failures. When applicable provide recommendations on design changes and improvements.* Help with the development of preventative maintenance procedures for Shimadzu products.The Field Service Engineer will earn:* Excellent Base Salary* Service Support Incentive Plan* Company vehicle with gas card* Home office set up (where applicable)* Company benefits (medical/dental/vision/401k with profit sharing match/year end bonus/tuition reimbursement/vacation/personal, sick time/paid holidays).Education and/or Experience:An associate's degree in Electrical Engineering or Technology is required, a bachelors within a Life Science discipline is highly preferred. Incumbent must have at least three years of field or in-house instrumentation repair experience (or the equivalent similar product) is required.Shimadzu Scientific Instruments is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Keywords: Shimadzu Scientific, Madison , Field Service Engineer, Engineering , Madison, Wisconsin

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